Working closely with a technical architect in order to find solutions for the structure of the product.Worked on a SaaS cruise search and booking system using Python, FastAPI, SQLAlchemy, Opensearch.Part of a modern software development team using agile methodology and participating in a learning Dojo enviroment.Worked with AWS cloud native services like EKS, Lamda and RDS.Participated in regular maintenance and set up Datadog dashboards to monitor the product.Working with large cruise datasets in different formats such as JSON, XML, CSV using extract, transform and load process.

I was responsible for the integration of 3rd party JSON, XML API’s into a travel search product for travel agents and public facing websites.Working on a legacy multi travel element search and booking system written in Perl.Assigning work in Jira using SCRUM methodology.Evaluating new integrations into the system.Mentoring the team through their integrations.Applying maintenance fixes.Monitoring over 100 API integrations implemented using a mixture of REST and SOAP API’s.

Temporary role bringing my necessary application knowledge to the systems team during a transition from a legacy system into AWS. Daily tasks involved managing the uptime of both systems as well as implementing application monitoring. Main bulk of my time was spent creating a test environment and establishing a better software development life cycle in order to reduce defects in the production environment . Some exposure to terraform, most commonly used on AWS were RDS, S3, EC2, Cloudwatch.Set up monitoring systems using Zabbix and Grafana.

Shortly after my return to Glasgow from Australia, I was promoted to a managerial role and completed an ILM certification in management. During my time as Support and Maintenance manager I oversaw many significant changes in the department. Initially I was responsible for a 16 strong team working between India and the UK, regularly visiting our Hyderabad office. I was responsible for managing our custom built ticket tracking system, providing updates and fixing coding issues.Prior to my return, the UK team were required to do shift work in order to accommodate the Australian market. I identified this as a key factor in high staff turnover and put a business case together, hiring more staff in Australia. This allowed me to remove the night shift working from the UK team, improving morale and retention of staff. Subsequently, I oversaw the restructuring of the department into separate Support and Maintenance teams. This reallocation of resources allowed the Support Team to focus on more timely updates to clients and after a successful handover process I was able to head up the more technical, Maintenance team, focusing on addressing coding issues. I also played a key role in the implementation of Jira Service Desk into the business, helping to create and maintain workflows as well as upgrading all of our existing clients onto the new system and overhauling our SLAs. I was also instrumental in Improving our documentation through the use of confluence.

During my time as maintenance manager I oversaw many significant changes in the department. When I started we had 8 Indian staff which I regularly visited based in our Hyderabad office and 8 UK staff doing a combination of support updates to tickets on our in built system. The UK team were also involved in shift work to accomodate the Australian market. I oversaw the integration of Jira Service Desk helping to create and maintain workflows as well as transitioning all of our existing clients onto this new system. During this time I also completed an ILM certification in management. I also introduced 2 new hires in the Australian region and remove the UK nightshift to the delight of the UK team. Finally we began to split the team into Support and Maintenance with the Support Team's focus on updates to clients and the Maintenance team's focus on fixing the coding issues.

As my skills base and system knowledge advanced I was offered a promotion to an exclusively Developer role. This involved spending my time on larger integrations to the platform and working to tight deadlines to produce code to a product specification. I continued to hone my technical and communication skills before returning to Glasgow.

I relocated to Melbourne, Australia for just over a year working remotly and engaging more with the Australian clients, During this time I was working on larger more important bug fixes and involved in on site visits to some of our key clients

I started the job as a website designer and I progressed on to development support in whichgained over 1 years experience. I practised a wide range of skills as part of the support team which maintained a ever growing back office travel management system as well as providing a booking platform for holidays, flights, accommodation, transfers and many more specialising in cruises. The main skills I used everyday were Perl, SQL, HTML, CSS using a Linux operating system. I became an excellent problem solver with the ability to write code fixes to a wide range of issues through a diverse and ever changing system. I was in constant communication with project managers, clients and member of the development team to amend or improve parts of the system for major clients.

Create social profiles for businesses and analyse website keyword performance in search engines.

Taught english as a foreign language to a Chinese middle school for 6 months in the Sichuan province.

Maintained stock levels and gave customer assitance.