Brian Bove Email and Phone Number

Project Management and Liaison / Translator: Led four teams in a structured process, ensuring that top risks for each risk discipline were identified and ranked based on residual risk. Results: Committees and Board approved resulting DashBoard now factored into critical decision processes. Data Analysis / Reporting and Greenfield Project: Developed / implemented Risk DashBoard, allowing Executive Management and Board to comprehend past, present and future levels of operational risk. Results: Long-term positive trend persuaded management to raise Operational Excellence bar.

Data Analysis / Reporting: Constructed innovative Comprehensive Risk Assessment Report for each department by extracting, then analyzing essential data to show past breakdowns, current risks and future concerns. Results: New reports guided management in mitigation, avoidance and ultimately ownership of operational risk. Greenfield Project and Testing: Developed and implemented testing / reporting framework to ensure Bank followed critical compliance standards: laws, regulations and policies. Results: New framework identified standards that had no controls; improved existing processes and identified significant incidents. Vendor Selection, Testing and Training: Combined three systems dedicated to tracking process-change commitments and related compliance / risk reporting into a single system. Results: Achieved first-ever program uniformity with greatly improved reporting and targeted cost savings.

SOX: Managed all major compliance efforts: Fraud, Operational and SOX Risk Assessments, SOX certifications, SOX testing and audit / exam responses for Technology and Operating Services Group. Results: Simplified certification process and consolidated assessments to ensure risks were not duplicated or missed. Customer Service: Expanded service monitoring function to include IT, Administration and Office Services; developed IT / Security metrics and related reporting. Results: Significantly improved ability to address performance and trending issues. Also, provided Committees / Board with effective tool for monitoring technology risk and gained major cost savings by administering expensive surveys in-house.

Project Management and Vendor Selection: Defined strategic direction and core competencies of group. Results: Outsourced official check service, eliminating monetary / reputation risk. Changed coin and currency vendor, improving service and pricing. Reduced spreads on IOD rate, thereby increasing deposits.

Operations and Staff Development: Transformed core business department by reworking processes, increasing use of technology, developing staff, implementing customer service model and developing targeted marketing plan. Results: Achieved faster final issue resolution, improved customer survey results, gained new customers and approved staff understanding of roles.

Customer Service and Greenfield Project: Created new one-stop department for problems involving customers, transactions and services for Correspondent Banking Services Group. Results: Ensured resolution of simple to most complex issues and developed nuanced reporting that identified trending concerns for fellow decision makers.

Secure Internet Transactions, Project Management and Vendor Selection: Built Bank4Banks, a transformational internet banking presence. Results: Within 18 months of rollout, 85% of customers utilized Bank4Banks services to electronically execute transactions and review business information.

Business Analysis, Project Management and Vendor Selection: Performed senior-level analysis and project management to support system development for core business unit. Results: Successfully implemented loan system for portfolio of $36B, a loan process automation system for transactions with an average balance of $58M, and, a system to monitor credit exposure on $4B.

Data Analysis / Reporting and Greenfield Project: Designed and developed a data mart to extract and report on core transactional information during a period of 355% growth. Results: Identified business trends and profitability, directed customer and product analysis and monitored interest rate, credit and compliance risks.

Supervised Medical Records section, facilitating 50% decrease in backlog of correspondence reports.

Managed daily operations of personal computer center for employees.

Developed personal computer center, network and training classes for employees and customers.