Troubleshot hardware and software issues for an established client base of 50 home users and small businesses, including:System architecture advisementNetwork/wireless setup and maintenanceOperating system re-installsSecurity and software installationComputer trainingCustom-built systems, servers and upgradesGained expertise in marketing, accounting and customer service

Install and troubleshoot heating, air conditioning and refrigeration units

Supervised and trained up to 20 employees at a given timeHandled data processing of production reporting statistics for all tech departments using custom Excel sheetsTracked inventory received, inventory scanned into system software, employee production and employee hoursInventoried 10,000 products or $500,000 of merchandise per month Tested these products to find a “good ratio” of 50% that resulted in $850,000 of sales or a profit of 55%Handled returned merchandise authorization productsUndertook high-level repairs that staff were not qualified to handleImplemented recycling procedures R2/RIOS, ISO 14001:2004, and ISO 9001:2008Enforced Data Eraser and Destruction methods complying with Department of Defense 5220.22-M

Fielded approximately 30 technical calls from nationwide branch offices per dayAssisted in software issues and design implements into softwareMaintained projects for CAD designersCreated order reports for tracking parts and materials for special projectsIncreased productivity by streamlining the order processEnabled more precise shipping loads