Provide critical support for real-time resolution and communication of enterprise IT outage events.Provide leadership and initiative in the overall coordination of high level and detailed design deliverables including designs for technical architecture and system interfaces to meet business requirements.Apply specialized technical knowledge to advise other teams and recommend solutions to technical design problems.Lead and/or assist in the resolution of complex production problems.Enterprise IT interface for external business partners, IT areas, and vendor suppliers.Lead tCAB (Technical Change Advisory Board)

Provide technical support to domestic and international locationsPerform root cause analysis and resolve critical system failures through direct interface with appropriate development and engineering organizations.Support and provide guidance of operational issues impacting customers and users. Communicate and coordinate the hardware and software support needs for current and planned technologies

Support business technology needs by completing moderately complex work orders and installation requests for IT system installations, including hardware, software, and peripherals. Tests installations of various computers, network components, and programs to troubleshoot hardware and software problems and ensure system availability. Maintains technical expertise in all areas of network and computer hardware and software installation. Played key roles in installing the network for the acquisitions of Drug Fair Chains in Newark, New Jersey, Ike’s Drugstores in Memphis, TN, Family Med Drugstores in Jackson, TN and Tupelo, MS.Installed the electronic infrastructure for over 30 stores in over 15 cities. Perform intermediate repairs to electronic devices Provide regional onsite and phone technical support for over 100 stores in 25 cities.Implemented Point of Sales rollout in various cities in New York

Co-manage store operationsSupervise 15-20 employees in areas of assignment delegation and supervision, including hourly assignments, service associates, cosmeticians, and pharmacy personnel. Oversee inventory control and vender relations.