Low Voltage Project Management with a specific focus in commercial data network cabling, backbone cabling, MDF/IDF build outs, SCIF environments, and full scale mission critical data centers.

- Rack Deliveries - Oversee incoming server rack deliveries, to include verifying matching seal and P.O. numbers, inspecting shock seals, inspecting racks and hardware for damage, supervise white glove team during delivery, and supervise and QC the installation team’s work.- Inventory Management - Accept and inspect incoming deliveries of hardware, RMA’s and consumables. Allocate space for delivered materials within the inventory rooms. Asset tag, assign and track all hardware assets. File requests for and ship/track/receive RMA’s. Accept, scan and track assets for vendor parts lockers. - Managing Phase Build Out - Assist with the management of the phase build-out for ground up construction of new computer rooms, to include supervising various installation vendors, working with vendors to acquire consumables and hardware necessary, QC-ing contractor installation work, planning and verifying future power usage capacity, overseeing installation of backbone and networking gear, supervising testing process for all backbone fiber. Collate and allocate assets for the build out by phases to be ready before they are required by the installation contractors. Working closely with my management, my DCOPS teams, and all installation contractors to make sure all needs have been or will be met. Scheduling, and executing escorts into MMR’s, and edge pods.- Break Fix - Trouble shoot device failures to find root cause. Replace hardware such as NICs, optics, RAID controllers, storage batteries, fan backplanes, drive backplanes, mother boards, etc… Trouble shoot and repair down or erroring fiber. Trouble shoot and repair RJ45. Minor troubleshooting of software inside of BIOS, error logs, IP settings, firmware versions. Request RMA’s from the vendor and install RMA’d hardware.- S.O.P’s - Create, edit and contribute to SOP’s and KBA’s that outline policy and procedures.

Assist with configuring, maintaining, upgrading, and managing all ESI software, hardware and networks. Including but not limited to:Installing and setting up Employee ComputersInstalling and setting up Network EquipmentTroubleshooting Computers, Networks and SoftwareHelp with Virus and Malware ProtectionMaintaining PC UpdatesMonthly Server/Network Diagnostics and Preventative MaintenanceProduct Technical SupportProduct Technical Sales Support

• Own the responsibility of ensuring all IT infrastructure within the data center environment has been configured and deployed to proper specifications and placed on line within their deadlines.• Provide technical communication with account and sales teams relating to customer configurations to create environment solutions tailored to customer needs.• Complete customer configuration installations; including assigning physical locations and IP’s, hardware modification, operating system installation, mounting of devices within cabinets and completion of all required cabling.• Install Microsoft Windows Server, Red Hat Enterprise Server, Ubuntu Linux, CentOS Linux, and VMWare ESX server on to supported hardware platforms.• Configure simple operating system storage requirements including file system, disk management and RAID technologies.• Standard operating systems administration to include troubleshooting of configuration files and permissions in addition to resolution of login, password and connectivity issues.• Complete the configuration and deployment of network device hardware including edge and core routers, access and aggregation switches, firewalls, load-balancers and security appliances.• Complete the configuration and deployment of storage devices including shared and dedicated SAN, DAS and NAS arrays.• Serve as the primary escalation point for DCOPS Level I Technician personnel.• Coordinate the onboarding and training for all new DCOPS personnel.

• Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.• Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.• Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.• Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.• Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.