IT Specialist• Provide accurate and timely technical and functional support to users• Escalates assistance requests• Assists in resolves technical computer problems and malfunctions • Determine the exact nature of the problem • Utilizes remote administration software tools to assist customers remotely • Plans, organizes and distributes hardware. • Documents and trains customers on how to implement and use approved solution • Assists in maintaining and supporting telecommunications systems configuration• Create and maintain user file shares• Installs new software, versions and updates • Adapt, configures and tests computer software, hardware• Maintains knowledge of state-of-the-art IT hardware operations, hardware interfaces, communication protocols, operating systems, software and communication capabilities • Prepare and disseminates information. • Maintains inventory of local application systems and software/hardware used• Conduct physical inventory as required of IT equipment throughout the facility • Suggests resolutions that are most likely to be used on a regular basis• Identify and break down problems using structured problem resolution approaches• Recommends fundamental changes to system configurations• Maintains inventory of local application systems and software/hardware used• Conducts physical inventory• Follows procedures to surplus outdated or damaged systems and equipment• Maintains connectivity of non-IT equipment as directed• Ensure telecommunications closets are organized when adding or removing patch cabling• Provides feedback on problematic trends and patterns• Administrate Softphone Accounts

• Provisioning Access for Multiple State Agencies Includes DHS, AWS, DCS and Tenncare• Setting up Interchange account Access • Initiating TPAES accounts• Entered User Access to all Programs and Account Access in Teamtrack / Serena• Initiating Oracle Databases• Initiated Citrix Access• Deprovisioning of Access for Terminations• Created S2 Security Access for Building Access Badges for Employees• Provisioned JVPN Accounts (Pulse Secure)• Provisioned Jabber Access• Initiated CMOD Access• Resetting Passwords for AD and Interchange accounts

Escalating high priority IT issuesFollowing / Tracking high priority IssuesAssisting improvementsBuilding Trusted relationships with employees and IT Field Support Services• Manage escalations 200 Field Service Support Technicians• Document and maintain SharePoint Escalations• Coordinate and assign escalations to proper departments• Focal for Applications, Hardware and Software escalations• Specializing in Hard Down issues

• Active Directory• User Account Security Administration• MedRevieweRx• Citrix• Outlook / Outlook 365 account setup• Remedy Ticketing System• Bomgar Remote• Supporting over 110,000 employees• eCube Clinicals• UIDMS

• Email Migration from Community Health Systems, Walgreens Associates to Premise Health• Use of Active Directory• Citrix• Outlook / Outlook 365 account setup• Footprints Ticketing / Record tracking system• Citrix Account server management for Shadowing• Team Viewer remote assistance for outside clients

Windows 7 MigrationLANDESKUpgrading Software ApplicationsQA DeploymentPrinter MigrationUser Data MigrationsSupporting Software Applications

• Active Directory for Radia software installations and user accounts• Main Data Center Operations and Support• Active Directory• Remote Desktop for On-Site and Remote Field Service Analyst • Supporting all Plant Systems Hardware / Scanners / Switches• Applications support• Upgrading system hardware / software• Diagnosed roll out issues and made necessary adjustments to improper build techniques and procedures• Documenting and implementing procedures and techniques for solutions• Break / Fix Solutions on-site• Systems upgrade support management

• Active Directory for user accounts• On-Site and Remote Field Service Analyst • Support for Windows XP, Windows 7, Server 2008 R2• Build Migrating and Rollout existing systems• Application support• Administrates SCCM Software updates / Pushing applications• Remote Desktop support using Bomgar™, Carbon Copy, Terminal Services, SCCM and Secure ID Systems• Upgraded system hardware / software• Disposal of assets that were end of life pc’s and Hardware• Diagnosed roll out issues and made necessary adjustments to improper build techniques and procedures• Documenting and implementing procedures and techniques for solutions

• Team lead and supervisor for Nissan Motor Corporation Analyst for Computer Sciences Corporation• Support for Windows XP, Windows 7, Server 2008 R2• Remote Desktop support using Bogmar, Carbon Copy, Terminal Services, and Secure ID Systems.• On-Site and Remote Field Service Analyst • Build and Rollout existing systems• Migrating Data • RDS, SMS System upgrades• Application support• SCCM Software updates• Upgraded system hardware• Disposal of assets that were end of life pc’s and Hardware• Diagnosed rollout issues and made necessary adjustments to improper build techniques and procedures• Reported all build issues and provided future support solutions of issues with previous builds

• Remote Support Service Desk Analyst for Computer Sciences Corporation• Reset client accounts in MEDITECH, assisted with printer setup and problem resolution for MEDITECH issues• Wide use of Active Directory user account access• Desktop Support through Citrix for Microsoft Office, OWA, MEDITECH, Kronos, PAC’s, McKesson HPF, Synapse, HealthStream, eClinicalWorks, CareMedic, Peminic, Remedy and Midas at Administrative level• Admin troubleshooting for Midas, MEDITECH, Kronos• Mixed working environment of NT, SSO and Encentuate• Call handling though Remedy for all hardware, software client tracking systems• Printer support, Desktop assistance, troubleshooting, and installation of software updates

• Complete refresh for Nissan Corporate headquarters in Brentwood, TN, Smyrna, TN Plant, Wilson County Distribution Center• Remote Desktop support using Bogmar, Carbon Copy, Terminal Services, and Secure ID Systems.• Refresh Build and Upgrade to New Systems• Data Migration• SCCM software updates• RDS, SMS System upgrades• Application Support• Upgraded System Hardware

• Complete refresh for Nissan Corporate headquarters in Brentwood, TN And Smyrna, TN Plant, Wilson County Distribution Center• Build and replace all existing systems• Data Migration• RDS, SMS System upgrades• Remedy Ticketing Systems Record Tracking Ticketing

• Remote Desktop strategies to support clients and assist • Support Advisor• Subject Matter Expert• Customer Service and Training other advisors

• Planned and estimated systems enhancements• Coordinated and tracked resources (internal and external) and tasks for system enhancements or new systems.• Implementing system enhancements by designing, programming, testing, and documenting.• Identified and corrected systems flaws and/or procedural gaps. • Ensured quality of enhancements or new systems developed by team members. • Delegated workload and follow-up, with emphasis on adherence to deadlines.• Level II and III customer service support • Designed and implemented CAD drawings, Plant specifications.• Trained staff on use of latest technology. • Improved network support by implementing solutions and troubleshooting computer systems, hardware upgrades, machine repairs and 3rd party software support.• Designed CAD standards and aided in file management system.• Network administrator and systems analyst for Bridgestone/Firestone Inc., including hardware/software applications specialist. • Administrative support of 80 users in process systems development. • Implemented and retained office design and record retention strategies. • Managed user accounts and design of SharePoint server for clients inside and outside domain infrastructure. • Reduced it support up to 70% for pc rollouts cutting downtime by decreasing pc builds and new system setup, recovering estimated cost between $75,000.00 to $85,000.00 per year. • Served as liaison between IT services and Process Systems Development for mechanical and electrical engineering divisions by supporting 3rd party software applications (Alan Bradley, Rockwell Automations Software, Mitsubishi, GE Fanuc Intellution, AutoCAD Electrical Applications, AutoCAD Lite, AutoCAD, and Inventor and all other 3rd party applications not Supported by Corporate IT Services). • Reduced unnecessary software licenses (Many Platforms) by installing thin client applications for users that needed print / view capabilities resulting in $40,000.00 licenses reduction.

• Promoted to Systems Analyst position in January 1996 by Bridgestone North American Tire LLC.• Provided solutions and support by troubleshooting computer systems, VAX system, software upgrades.• Machine repairs and complete software support for Process Systems Development.• Served as liaison between system users and technical support group.• Trained field system users.• Reduced unnecessary software applications installed on computer systems resulting in over 100,000.00 cost savings per year.• One Point local administrative support of 200+ users • Onsite support of manufacturing, Supply chain Management, Process engineering, . • Executed AutoCAD drafting design assignments to maintain confidential corporate headquarter office layouts, emergency floor plans, user seating arrangements and aided in mechanical/electrical designs. • Maintained confidential microfilmed documents of manual engineering documents and design procedure. • Performed daily, weekly, and monthly server system backups. • Created user network accounts and managed directory permissions in Active Directory for English, Japanese, and Spanish System Applications. • Integrated computer system workstation Rollouts including workstation requirements, specifications, and PC system builds. • Integrated SMS applications.

Distributed Engineering Office Supplies, Photographic, Xerox , Blueprinting and Overlay Design printing.Supervised 8 employees.