Brian Bui Email & Phone Number

Hawthorn East, Victoria, Australia

- Responsible for managing the design, implementation, and ongoing review of an effective control framework across the group to ensure integrity of Coles end-to-end pricing / ticketing compliance landscape.- Management of compliance framework which delivers accurate, consistent and compliant tickets.- Oversee the resolution of issues and investigations of root cause with relevant stakeholder groups- Drive the resolution of identified issues.- Work collaboratively with stakeholders to identify opportunities for improvement in system design, capability, functionality to best meet current and future needs- Foster a strong compliance culture across the business by prioritising regulatory compliance and a focus on customer outcomes.- Establish and maintain effective governance practices across areas of responsibility.- Maintain adequate records of issues and investigations to enable robust tracking of trends.

Hawthorn East, Victoria, Australia

- Governance, risk management and compliance subject matter expert (SME) developing strategy and driving transformation of governance across Coles Group. - Accountable for preparing Coles Group Board and Audit and Risk Committee reports across Risk and Compliance, including developing and operationalising supporting process to simplify and strengthen reporting outputs; delivering concise, insightful, consistent and effective reporting that meets Board standards.- Accountable for developing and delivering a framework for Coles Group wide policies and supporting compliance frameworks for Legal functional polices. Conducts maturity assessments and benchmarks of these frameworks and policies to identify areas for improvement, enhancement and simplification. - Facilitates Coles enterprise risk assessment, and update of Coles Group material risks.Awarded the 2023 Coles Group Store Support Centre (SSC) Team Member of the Year for consistently demonstrating our company values.Finalist for Mentor of the Year at the Australian Disability Network - 2024 Disability Confidence Awards.

Hawthorn East, Victoria, Australia

- Work with senior leadership across Coles to develop risk profiles that identify risks and articulate commercial and effective mitigations relevant to the risk, including identification of measures and targets to enable the business to effective.- Lead and develop process and system change management to enable effective enterprise risk management.- Build, implement and track the corporate Risk Management Strategy and program.- Risk lead for Coles Group transformational projects and change management programs.- Contribute to the delivery and reporting to the Audit and Risk Committee.- Implement and manage Coles' Governance, Risk and Compliance tool.

Caulfield South, Victoria, Australia

- Implement an audit program to ensure continue organisational regulatory compliance obligations are met. - Report to the Risk, Compliance and Audit Sub-Committee and the Board on the implementation of the Risk Management and Compliance Programs.- Ensure appropriate emergency management arrangements, resources, plans and policies are in place. - Maintain effective crisis management plans, which detail communication protocols and critical business functions.- Maintain AS4801 accreditation to ensure health and safety systems are embedded across the business.- Monitor the Clubs threat environment and develop an agile security framework to respond to critical incidents.- Implement effective access control systems to mitigate security risks. - Support the promotion and development of continuous improvement activities across the organisation.- Assist event delivery teams to reflect on findings, event data and evaluation of outcomes.- Initiate the investigation of incidents/accidents and provide follow up remedy actions.- Conduct internal audits, and facilitate external audits, to support and implement improvement processes related to safety, compliance and security.- Nominated AML/CTF Compliance Officer for 11 clubs/hotels to maintain anti-money laundering and counter terrorism programs and controls.

Melbourne, Australia

- Make decisions regarding the organisations governance and assurance arrangements, including a framework for ensuring compliance with the law, government policy and organisational policies, standards and procedures, the integrity of internal controls, financial practices and reporting systems, and appropriate and effective risk management systems and practices.- Responsible for a multi venue emergency management (Rod Laver Arena, Hisense Arena, Margaret Court Arena and AAMI Park) and business continuity planning to maintain effective response procedures.- Senior MOPT emergency control representative for the Australian Open Emergency Management Plan. - Head of the health and safety auditing function responsible for delivery of the internal audit program and monitoring of health and safety performance.- Responsible for the management and delivery of the organisations strategic risk plan and threat analysis for the annual business plan.- Responsible for the management and delivery of six operational departments risk management plans and control mechanisms.- Management of the organisations health and safety internal audit function and independent third party auditors.- Responsible for implementing, monitoring and maintaining accreditation for AS4801 Safety Management Systems.- Responsible for maintaining appropriate insurance coverage based on organisational risk activities.- Record, monitor and report on organisational performance in relation to risk management strategies, health and safety strategies, internal audit findings and external assurance activities.Recipient of the 2016 Graeme Casey Outstanding Achievement Award. Awarded with a scholarship for being recognised as a leader who demonstrates the organisational core values.

Kew, Victoria, Australia

- Responsible for the management and delivery of four corporate business areas risk management plans, business continuity plans and internal audit activities.- Responsible for safety risk assessments for customer service centres.- Record, monitor and report on organisational performance in relation to risk management strategies, internal audit findings and external assurance activities.- Management of all VicRoads assurance activities, including Victorian Auditor-General’s Office, Parliamentary Inquiries, Coronal Inquests and internal/external contractor audits.- Ensure risks are appropriately mitigated in the areas of Quality Systems ISO9001, OH&S and Corporate and Divisional obligations.- Reduce operational, strategic and project risks through management systems, workshops and training.- Develop and implement new work instructions and procedure for all staff across the registration and licensing division.- Review existing operational policies and procedures and identify inconsistencies.- Coordinate annual Risk Management reviews for the registration and licensing division.- Develop and maintain business continuity plans for 41 Customer Service Centres, VicRoads Contact Centre and Registration and Licensing Policy.- Support in the process of risk identification in Business Area Planning for the registration and licensing division.

Dandenong, Victoria, Australia

- Manage 40-50 customer services staff, including training and rostering of staff, to ensure they are motivated and have the knowledge and skills needed to perform effectively. - Develop and review customer relations policies, programs and procedures.- Analyse statistical data on all aspects relating to transactions and finance measures to produce reports and provide recommendations.- Provide specialist advice in the planning of operational, aspects of implementing new office procedures and quality management processes.

Burwood East, Victoria, Australia

- Conduct on the job supervision to identify training needs and implementing development solutions.- Exercise professional judgement to provide technical input into business activities and projects.- Responsible for average handle time, productivity and quality assurance for 15-30 employees.- Participate and contribute to service and business improvements. - Responsible for the approach to support, promote and champion change

Bachelor’S Degree, Business, Distinction

Advanced Diploma, Business

Certificate Iii In Business Administration

Project Management

Developing Leadership Qualities

Certificate Ii In Information Technology