Maintain core services including O365, Skype for Business, Teleconferencing Services. Maintain Hardware inventory, handle RMA and maintain core infrastructure hardware including servers and network equipment.Recommend, price, test and install new equipment and services.Maintain desktop level computers and software patching and licensingWork closely with vendor support for escalation beyond in-house supportMaintain servers including, virtual and physical, Windows 2012-2019Maintain Citrix ShareFile Storage Zone serverMaintain vCenter and vSphere 6-6.7 throughout 4 locationsUser account management (Active Directory, O365, and Others)Maintain Cisco Meraki Wifi systemMonitor and Maintain storage utilization across all user-accessible shares including NAS and SAN devices.Maintain essential backupsManage S2 Door access systemInstall, configured and maintain Axis and Avigilon security cameras and related systemsMaintain Documentation in ITGlue IT Operations DatabaseManage Skype for Business Phone systemAssist and Train users on the use of all IT ServicesProvide support for Tier 3 Helpdesk escalationsQuarterly Travel to remote offices for maintenance and deployment of new hardware and services

Responsible for end-user support, maintenance and repair of Windows based workstations and servers, Documentation on a 100 user network with remote offices.

Tier 1-2 helpdesk tickets for 50 clientsSoftware troubleshooting and training for MS products-Windows XP; 7; and Office 2003-2010. Maintained Windows Server 2003, 2008 Active Directory environments. Performed in-house hardware repair and support

Operations monitoring and crisis response/mitigation for maintenance scripts, experience working with Tidal Enterprise Scheduler client.

Upgraded and repaired customer computer systems. Managed a customer contact management systemMaintained accurate paperwork and contact management.

Responsible for repairing and upgrading customer machines.Oversaw all sales, orders, and quotes made by the store sales staff. Open/close, maintain a clean and professional store front. Met daily and monthly sales and tech goals. Maintained working knowledge of all store products. Kept daily inventory logs and counts. Determine customer’s needs and wants to successfully close a sale.