Lead CSC Service Works Northeast Region Commercial Laundry and AIR/VAC Operations - NY, PA, CT, MA, ME

Branch Operations Manager, Carlstadt, NJ – 04/23 to Present Led CSC Service Works Commercial Laundry and AIR/VAC business largest market covering NY, NJ and PA• Leading the largest Commercial Laundry AIR/VAC Branch in North America with annual revenue budget of $79MM• Responsible for a staff of 110 employees including 10 Managers and 100 Union employees (Teamsters Local 810)• Promote, mentor and motivate multiple work groups including Warehouse, Installation, Collections and Field Service Technicians• Manage a fleet of 100 vehicles including DOT compliance vehicles• Creating a culture of respect, integrity, recognition and collaboration

General Manager, Linden, NJ – 03/22 to Present Led Sunbelts Climate Control Division NY Operations overseeing NJ, Brooklyn, NYC, Northern NY West of Hudson River.• Led largest Climate Control Branch in North America with annual revenue budget of $12.5MM• Product and inventory management and repair for portable heating, cooling and indoor air quality with a fleet value of over $8.5M.• Set company revenue record in July 2022 with monthly earnings over $1.1MM.General Manager, Bronx, NY – 03/21 to 3/22 Led Sunbelts Climate Control Division NY Operations overseeing Brooklyn, Bronx, Queens, Yonkers, Westchester and Connecticut.• Manage warehouse operations, Sales performance, Safety compliance, Equipment Delivery and Pick up timelines and logistics, DOT CMV guideline compliance, Customer and Employee retention.• Product and inventory management and repair for portable heating, cooling and indoor air quality with a fleet value of over $3M.• Responsible for P&L and all KPI’s – EBITDA, revenue, ancillary sales, strategy and growth, market share, utilization, reduced down time, in-fleet time.• Responsible for all hiring, recruiting, onboarding and training.• Increased revenue $2.7MM, 121% over prior year.• Increased EBITDA $1.9MM, 172% over prior year.• Reduced safety incidents to zero in the first quarter.• Lead Northeast branches in KPI growth improvements for the first quarter.

Dual brand District Manager leading both Smart Care Solutions and Alpro Service brands commercial kitchen repair and installation operations.• Steward total business operations - Finance, Sales, Service, Parts, Field Technicians.• Drive service enhancements and operating efficiencies through defining organizational structure, improving logistics, setting service standards of excellence.• Integrate new software technology and capitalize on synergies between both brands.• Manage $600K parts warehouse inventory. • Lead partnerships with customers, manufacturers and parts suppliers. • Manage fleet of 40 maintenance vehicles.• Improved technician productivity 18% to an Area high of 82%.• Improved revenue 12% through technician and customer retention and improving service location geographic clustering driving an 8% increase of service calls completed per day. • Led integration of Alpro Service Company into Smart Care Equipment Solutions during the COVID crisis.

Responsible for creating brand advantages by driving intense focus on the customer experience through research, design, development and execution of small to large scale customer journey initiatives.• Created and deployed an enhanced premium brand differentiation program built around improved service levels based on real time customer feedback and manager development strategies resulting in the retention and acquisition of multiple multi-million dollar accounts. • Improved the Northeast Area 2018 Q4 and 2019 Q1 NPS (Net Promoter Score) results by over 10 points respectively targeting service level opportunities with specific high volume, high profile locations and customer business segments.• Worked cross functionally with Sales, Marketing and Operations gaining valuable work stream and project management experience.

Led global integration of connected car technology into field operations to drive an improved customer experience, generate new company revenue and reduce vehicle maintenance costs.• Deployed the industry’s first customer mobile app end to end car rental user experience across the top 50 airport locations in the US resulting in a 2% increase of vehicle upgrades worth $1 million annually.• Responsible for training all 50 locations employees on the app UI and customer experience• Spearhead asset recovery program from impound yards and overdue rentals resulting in an annual company savings of $3 million and a 0.5% lift in fleet utilization. • Managed ten projects with an annual $5 million budget to optimize the potential of vehicle DTC’s (Diagnostic Trouble Codes) and geo location resulting in an annual company savings of $4 million.

Led Avis Budget Group Central and Western Ohio business, consisting of two airports, 51 suburban locations and a 6,000 car fleet and a team of 20 managers and 150 associates.• Produced $50M in operating revenue, $10M in EBITDA, a 20% margin. • Executed multiple strategic demand price increases, driving industry average daily rate to double. • Ranked first among seven North Central Region cities in the five most important KPI’s: EBITDA, Market Share, Utilization, Customer Satisfaction, Employee Satisfaction.• Improved fleet utilization to 87%, a 5% gain over prior year.• Drove ancillary sales to an Area high with 80% sales penetration• Gained valuable Facilities Management experience.

Led Avis and Budget Upstate New York business, which includes five airports, six suburban locations, two corporate in house locations and a 3,000 car fleet and a team of 10 managers and 125 associates.• Successfully dual branded all Avis locations and personnel with the company acquisition of Budget that resulted in revenue growth of +21.5% ($1.1M). • Opened six new suburban locations resulting in district rental growth of +15%. • Led district wide operating processes and quality standards changes resulting in a +60% improvement in National Customer Service Quality ranking and a -17.7% ($2.3M) reduction in operating expense.• Received company’s highest overall employee satisfaction survey score with an 88% approval resulting in a turnover reduction of 24%.

Led Avis’ JFK Airport business, consisting of 2,500 vehicles and 15 passenger buses and a team of 10 managers and 100 associates.• Increased rental revenue +5.5% annually through improved pricing and service strategies, while simultaneously reducing operating expense by ~4% annually. • Supervised a staff of 100 union employees (Locals 272, 807, 917, MEBA); represented Avis in all collective bargaining agreements.• Improved ancillary counter sales revenues to an area high, adding over $10 per day per transaction.• Improved market share to a company high 29%. • Held the company’s #1 ranking in customer service quality for nine consecutive months.

Led Avis’ Manhattan, NY business, consisting of nine branches with a 9 location managers and a union staff of 130 employees (Locals 272, 807, MEBA).• Increased revenue by +7% and quality scores by +22%.• Analyzed rental traffic and branch inventory levels and created a fleet optimization program, which increased fleet size and rental volume by +10.5%.• Led meetings between sales, marketing and field operations, which resulted in the acquisition and retention of new corporate accounts.

Led Avis’ operations at JFK International Airport.• Responsible for total service operations (bussing, rental, return, vehicle maintenance, vehicle control). • Created and implemented a manager development program, now an area standard.• Changed culture and employee relations practices which halted grievance hearings.

• Responsible for the timely distribution of 10,000 vehicles between 70 tri-state locations (NY, NJ, CT).• Developed location route map resulting in improved logistics planning, driver efficiency, driver safety

• Supervised the operations and coached sales practices in 9 tri-state franchise locations.

Supervised work group operations and personnel management of five work groups and 50 employees.