• Develop strong client relationships and serve as the primary contact for assigned clients at the user, management, and senior levels• Assist clients in realizing the full value of their investment in Namely leading to a direct and positive impact on client success• Coordinate with and align knowledgeable, engaged, client-focused account service teams• Ensure client readiness for key Namely milestones, conducting quarterly business reviews and serving as the main point of escalation• Utilize metrics and data to make informed decisions, drive utilization & adoption and predict trends for your clients• Collaborate in a fast-paced, high-growth work environment with comfort partnering with internal Namely employees and at our client companies at all levels

Own the relationship of all clients assigned and is the point of contact for HR, Payroll and Benefits questions.Ensure on-time and accurate implementations, every timeProject manage multiple client implementations simultaneouslyImplement, configure, and consult around our HR platform, which includes but is not limited to Performance Management, Workflows, Onboarding, Roles & Permissions and PTOAchieve targets while providing oversight to team members responsible for Payroll and Benefits implementation for assigned clientsEngage closely with the client, their consultants, and other internal departments, to ensure full-scope of implementation is understood through our Discovery Questionnaire and prepares a project plan to track process and ensure all deliverables are metManage client expectations – never over-commit and under-deliverAnalyze our client's’ business needs to identify optimal configuration of all of the features included in Namely HRServe as client advocate within Namely to resolve any concerns that may detract from an optimal client experienceEffectively transition clients to the Client Success team for ongoing support after implementations are completed

• Schedule and coordinate the implementation process• Timely and accurate implementation• Data collection and migration from the new client's previous system• Key important data where required• Balance Year to Date wages and tax liabilities• Thorough review and verification of all aspects of the implementation process• Test interfaces to ensure they are set up properly• Process parallel payrolls and make corrections• Coordinate training with the Training Manager for the new client to ensure the client gains plentiful knowledge of our systems• Ensure all pieces of the implementation process are intact and completed timely• Analyze client needs and provide recommendations for additional features that may be utilized• Ensure there is a smooth transition from implementation to the Client Service Representative for successful payroll processing• Provide pre-sales support to the Sales Department as necessary• Effectively coordinate and communicate implementation between various aspects: custom programming, AOD, Benefits Administration, Onboarding, ASO, Tax, Production, etc.• Excel in the area of Customer Service to ensure all new clients are satisfied

•Manage all project phases, including initiation, planning, execution, monitoring, control and closure•Create project plans, including deliverables, activities, timeliness and budgets•Direct day-to-day activities of projects and staff in matrixed organization•Ensure milestones are successfully met through oversight of project vehicles and coordination of resources•Work collaboratively with other departments impacting project.•Lead communication with stakeholders and team members through completion of the project•Provide scheduled and on-demand status reports and updates•Direct project timeliness and budgets•Assess, manage, resolve and escalate (if necessary) risks and issues•Tailor processes to meet the needs of individual projects•Make decisions based on information and input in a timely manner•Work on projects of high complexity

As an Implementation Specialist, I utilize a combination of product knowledge, HR and Payroll knowledge alongside project management skills to ensure a quality implementation experience for every Client. All while proactively driving the Implementation experience until successful completion. I was also effectively responsible for client satisfaction and retention through timely, efficient and successful installation and conversion of ADP Major Account Workforce Now Management Solution.

• Provide support to both internal associates as well as our client application users which includes instruction, navigation, troubleshooting, maintenance and evaluations to determine solutions and alternatives.• Develop and maintain effective verbal and written communication with all parties.• Work with internal technical support, various production departments and additional ADP Service hubs as needed to identify a resolution. • Consistently monitor open client issues until successful completion, providing timely follow up.

Provided support to customers on operational or maintenance aspects of equipment.Served as a customer contact on service related problems, such as diagnosing mechanical, hardware, software and systems failures, using established procedures. Determines most cost effective repair/resolution to minimize customer downtime. Prepared reports for analysis of product failure trends and service ability issues. Acted as a Lead to Technical Consultants regarding processes and guidelines. Assisted in the training of new hires. Was often called upon to lead and support new programs and initiatives that are rolled out that enhance store and company productivity and performance. Worked closely with sales to close larger scale customers, looking to move provider platforms. Presented presentation material to key stakeholders on project’s and worked along side of Solutions consultants to deliver a robust solution to meet the customers needs.