Brian Buss Email & Phone Number

Peoria Heights, Illinois, United States

Peoria, Illinois, United States

Manage ERP integration with business practicesMeet with various stakeholders from different departments to identify requirements for ERP useDevelop, test, and validate new processes in ERP to ensure needs are metCreate supporting documentation for any new Business ERP processes createdWork with cross-functional teams such as finance, business units, and production teams among others to ensure data accuracy within ERP system

Mossville, Illinois

Perform troubleshooting for electronics issues on Caterpillar large mining equipment. Manage customer tickets through Microsoft PSCRM and work through resolution. Escalate them as needed. Collaborate with various stakeholders and product owners on customer issues as needed. Work with Caterpillar Service Engineers to identify potential product issues and assist in gathering data for Caterpillar CPI process.

Peoria, Illinois

Manage wort production for a 15BBL brewhouseManage inventory for raw ingredientsOversee cleaning processes in brewhouseProject allocations for taproom consumption and distribution needs

Peoria, Illinois Area'

Experience with agile and waterfall methodologies during the software development life cycle.Ability to identify and translate business needs into a quality application.Coordinate with members of management to ensure resources for both development and quality assurance needs of projects.Manage timelines and budgets to ensure projects are delivered on-time and within the projected budget.

Provide 3rd level support for Caterpillar's Service Tool Product Line which includes support for the diagnostic software CAT electronic technician.Analyze monthly reports of help desk support calls to identify trends and submit engineering tickets for bug fixes and enhancements.Serve as an escalation point for level 1 support for Internal Cat and Cat Dealership employees.Resolve issues with Cat and Cat dealership employees by accessing the PC through remote access programs such as Webex and GoToAssist..

Chillicothe, Il

Telephone Activation Specialist 03/05-05/07Verified orders for proper information, including E911 requirements, for Mediacom’s VOIP telephone serviceInvestigated orders that were suspected of fraudulent transactionsOversaw the entire order process from billing system entry to provisioning on VOIP backbone providerServed as point of contact for the call center’s new rollout of Remedy ticket software to Tier 1 and Tier 2 supportTier 2.5 Associate 03/02-03/05 Point of contact for field technicians doing installs of Mediacoms high speed internet serviceInvestigated and resolved field issues regarding pc, email client, internet browser configurations and various other issues encountered during installations and trouble callsServed as escalation point for customer issues not solved by Tier 1 supportTier 1 Representative 07/01-03/02 Diagnosed and repaired various problems with customer computers. Managed various degrees of quality control such as clarification of various IT terms as well as general customer satisfaction and education.Executed customer requests on billing discrepancies and general troubleshooting

Supervised a team of 20-25 waitresse's, servers and cooksPerformed cash flow counts after every shift.Ensured cleaning lists were executed before, during and after each shift

Associates, Arts And Sciences

Diploma