Senior Desktop Support
CurrentAnalyzes, troubleshoots, and repairs computer problems related to hardware, software and network anomalies; coordinates repairs in a time efficient manner to minimize disruption in system utilityEnters, updates and maintains detailed records of service requests in work order tracking systemIdentifies and provides resolution to hardware and software related issues, through telephone contact, remote sessions, or in office application.Researches solutions to hardware and… Show more Analyzes, troubleshoots, and repairs computer problems related to hardware, software and network anomalies; coordinates repairs in a time efficient manner to minimize disruption in system utilityEnters, updates and maintains detailed records of service requests in work order tracking systemIdentifies and provides resolution to hardware and software related issues, through telephone contact, remote sessions, or in office application.Researches solutions to hardware and software problems as neededReviews and analyzes computer functions and operations for the purpose of identifying deficiencies or modification/upgrade needs Show less