Brian C. Email & Phone Number

London Area, United Kingdom

Seasoned IT professional in a scale up company, adept at leading a support team and ensuring optimal IT system functionality and providing solutions to users’ needs- manage and guide the junior support engineer, to optimise team performance and priority.- ⁠develop and implement IT support policies and procedure to streamline operations- ⁠oversees day-to-day activities, manage tickets resolutions, user assistance and manage project priorities.- ⁠collaborate with departments to understand and solve business needs at forefront.- ⁠Monitor metrics, review and assess team performance, identify improvement areas and form solutions - ⁠support and ensure compliance with security protocol and regulations - ⁠provide escalation and analysis for complex technical issue

London, England, United Kingdom

Duties and Responsibilities:Purchases hardware and software for the company globally (12 offices in EMAE, USA and APAC)Works on vendor management and the full procurement process including all checks with the SAP teamsCreates billing reports and makes business paymentsCreates and develops global mobile, contract migration and global and local notificationsCoordinates project delivery with local IT engineers and SAP fleet managersSets-up new processes with local engineers and SAPS DTMS teamsPlans and implements IT strategiesManages IT resources for the companyAccomplishments:Decreased and improved handling supply disruption problemSourced and developed direct purchases with Apple on a global scale and negotiated an Apple care tier3 packagePlanned and migrated mobile plans to SAP standard plans globally (involved stakeholder management, global communication, “requirement, price and service level matching” with SAP approved suppliers, coordinated with business owners and legal on contract terms, migrated, post migration supported, reported to management and processed improvements)

Hong Kong

Duties and Responsibilities:Assisted on the helpdesk and made sure IT service levels met high standardsAttended to users onboarding/offboarding IT security first responder for the regionCompleted daily IT related administrative tasksCoordinated and deployed global projects with stakeholders and set up pilot groups until the project was completedDealt with asset management, budgets and purchases, conducted audits and improved processesCreated custom automated scripts and updated relevant technological informationAccomplishments:Received a best performer award in 2018Decreased and improved handling supply disruption problemsGathered all required information, budgeted, analysed, designed, sourced and implemented all IT related services which enabled a smooth office transition in Hong Kong, Singapore and Sydney

Hong Kong

Duties and Responsibilities:Provided technical support to end-users in the organisation, responded to requests for assistance and resolved technical issuesResolved software and hardware issues that arose and used diagnostic tools which identified the root cause of the problemManaged the organisations IT infrastructure which included servers, networks and applicationsDesigned and implemented technical solutions and addressed issues which improved the efficiency of the IT infrastructureCollaborated with other IT professions, resolved issues and ensured smooth functioning of the IT infrastructureManaged projects which were planned, executed and monitored and ensured they were completed on time and within budget Accomplishments:Gathered image requirements from 3rd level support in the US HQ and built an image deployment tool for Hong Kong which was an improved development from the previous modelLearnt a Mac device automated set up with Casper, built the MDM deployment server and managed the project Led, supported and outsourced 1st and 2nd level IT support teamRewrote the support document and provided training to members of staff

Hong Kong

Duties and Responsibilities:Provided technical support to end-users, dealt with software and hardware issues and ensured the smooth functioning of the IT infrastructureManaged IT assets such as desktops, laptops, printers and other hardwareResponded to service requests and ensured that the requests were processed quickly and efficientlyEscalated issues to higher-level IT support personnel and ensured issues were resolved quicklyProvided training to end-users and assisted with proficiencyDocumented technical issues and maintained accurate recordsAccomplishments:Built and deployed computer imaged that were compliant with IT HQ and IT securityBuilt and deployed proof of concept for Jamf MDM server for Mac and iPhone deployment and managementLed and supported 1st and 2nd level support engineers which included training on proper task assignments and provided supporting documentation

Hong Kong

Duties and Responsibilities:Designed, implemented and maintained computer systems and software applicationsAnalysed the company’s needs and developed solutionsReviewed systems, recommended improvements and implemented new applications or systemsDeveloped IT strategies that aligned with the business goals which included trends that were analysed and identified new opportunities which improved the IT infrastructureManaged projects related to the IT infrastructure and ensured projects were completed on time and within budgetTrained and mentored junior IT staff members and provided guidanceAccomplishments:Gathered requirements, budgeted, analysed, designed, sourced and implemented a video conference network device for the APAC officesDeveloped and created a system which displayed a customised company value slogan on the PC start-up menu for the HR teamDesigned, sourced and deployed video conference devices for APAC offices (Beijing, Hong Kong, Seoul, Shanghai and Sydney) upon solution requested from lines managers. Project was deployed on time, within budget and performed as expected

Hong Kong

Provide supports to Bank executives on using "STET (Submission Through Electronic Transmission)"; questionnaire program.Provide supports to Banks to send email to HKMA via private network "FinNet"; which is owned by HKEx (http://www.hkex.com.hk/index.htm) All supports are provided by phone only.

Diploma Of Education, Computer Information Systems (Cis), (B-D)

Computer Science

St. Francis Xaviers College, Accounting, Statistics, Pure Maths, Discrete Maths, Computing

GCE A-Level