• Implemented a portfolio management spreadsheet to track project status which allowed for effective prioritization, capacity planning, and reporting for the Lending Organization• Contributed as a thought leader in the redesign of the operational model for the Lending Organization and several Areas within Lending• Collaborated with peers to implement and facilitate a cross functional leadership team which allowed for more effective communication of priorities down to the functional leaders and issues up to the area leads and the area sponsors• Assessed Agile maturity of the Lending Product Factory (LPF) scrum teams and worked with LPF Leadership to identify opportunities, facilitate meetings, and support the implementation of improvements• Partnered with multiple area leaders to consistently review the projects in their portfolio, manage work in progress (WIP), and identify risks and mitigation strategies• Provided coaching and support for the implementation of Objectives and Key Results (OKR) aligning the Lending Organization and Area OKRs with the Organization’s strategic vision• Continued review and improvement of the operating model to grow value delivery and increase the execution maturity over time

• Effectively managed the cadence and ceremonies for three scrum teams across four time zones with a total of 35 team members• Created and maintained dashboards with supporting metrics for each of the scrum teams as well as a management dashboard for cross team visibility• Contributed to the onboarding process and its implementation within the team(s)• Provided guidance and coaching to the team(s) in how to be self-organizing and efficient using Agile tools, techniques, and methodologies• Guided the team to maximize delivery of value and establish a healthy team rhythm resulting in consistent velocity gains month over month and year over year• Worked with management to identify a need to implement a shift from a functional scrum team structure to a feature driven structure allowing end to end development of features and improved efficiency• Partnered with other Scrum Masters to share knowledge/tips and work to improve effectiveness of our teams

• Functioned in a scrum of scrum management role to drive delivery of a large and very complicated Internet of Things (IoT) project with focus on end to end delivery• Engaged with Product Owner, Business Stakeholders, and delivery team to understand Business needs and identify appropriate solutions• Reviewed product backlog/requirements, design, code, test scripts, and results as needed in addressing delivery impediments or product quality issues• Facilitated ceremonies, collaboration, communication, and conflict management

• Documented current release issues with application development team and contributed input for solutions to positively impact schedules and testing status• Implemented procedures to allow testers to configure their own hardware test benches for simulating real hardware/software testing• Facilitated continuous team driven process improvement activities allowing for constant improvement to process, reporting, and management of QA within our project group• Organized, scheduled, and led cross functional team meetings to drive review and acceptance of multi-system software bundles• Led code reviews of automated tests and test framework code• Participated in Agile sprint planning and coordinated individual and team testing throughout to ensure quality deliverables by the end of the sprint

• Created a Quality Assurance team to staff a new business initiative in three months, growing the team from zero to three resources. Instituted process documentation, test case framework, and business development feedback mechanisms• Managed a test team of up to 7 members, which included locations in Chicago (USA), Shenzhen (China), and Mumbai (India)• Supported project activities in an agile environment while working across many different roles including senior QA analyst, scrum master, release manager, quality assurance manager, and automation manager

● Investigated and documented development issues to ensure accurate tracking, escalation of defects and timely resolutions.● Improved requirement coverage and increased transparency for quality assurance activities by reviewing business and functional requirements.● Developed queries utilizing Microsoft SQL Server allowing for test data creation and test case validation, including selects, inserts, updates, deletes and use of table joins.

● Coordinated testing efforts across multiple testing teams and multiple third party groups (vendors, partners, and internal support teams).● Assisted in creating cross-team documentation to support a holistic testing effort and maintain audit compliance.● Maintained the team’s internal SharePoint site updating documentation and scheduling.

● Directed project assessments, upper management project reviews and project assignments.● Managed project activities on fast-paced small projects allowing for quick and efficient remediation of issues with high customer and business impact.● Developed and conducted reviews of new incident management processes for use by the organization’s production support team.● Reported project team hours and expenditures to upper management allowing for more efficient use of allocated resources.● Supervised projects through all aspects of the Software Development Life Cycle.● Executed projects in accordance with the Project Development Framework, JP Morgan Chase’s version of the project life cycle.

● Managed production support team activities focused on production readiness for a new software platform.● Maintained a stable production environment by working with all supporting teams to proactively and reactively remediate incidents. ● Documented production level changes through the Enterprise Change Management and the Work Request Management systems maintaining a change record for audit purposes.● Supported platform migration activities by writing Microsoft SQL database queries and providing reports to the migrations team.