Brian Roy Email & Phone Number

Ottawa International Airport

Ottawa, Ontario, Canada

• Successfully created and administered a profitable procedural Warranty program within a large Recreational Vehicle Dealership.• Providing Procedural and Operational training to management and employees of RV Dealerships in the corporate group of dealerships.• Responsible for administering the submission, completion and payment of warranty claims with multiple recreational vehicle manufacturers and suppliers.• Responsible for liaising between numerous manufacturers, customers, dealership service and accounting departments to ensure the highest levels of customer satisfaction and profitability.

Ottawa, Ontario, Canada

Specialized in Aviation related Safety, Fuel Handling and Ground Operations for Fixed Base Operations.• Assisted and consulted in the creation and establishment of a new Fixed Base Operation and Aviation Fueling company at Carp Airport (CYRP)• Created a procedural framework for safe operational integrity of an aviation operation providing fueling and aircraft handling• Provided initial training to management and employees of new aviation operations.• Developed and provided a two day course on Aviation Fuel Handling and Safety as part of Algonquin College Professional Pilot and Airport Management course.

Ottawa, Ontario, Canada

• Responsible for overall operation of a major Fixed Based Operation for Corporate, VIP, General, Commercial Airlines, Military and Medevac aviation at Ottawa International Airport.• Responsible for ensuring compliance with all relevant regulatory and corporate requirements and audit procedures, including Transport Canada and US Federal Aviation Administration, as well as Exxon/Mobil Aviation.• Supervised approximately twenty employees engaged in high level customer service and all aspects of aviation operations including initial and recurrent training in aircraft ground handling, fueling, hangarage and towing, de-icing and aircraft servicing, TDG, WHMIS and Health and Safety.• Ensured compliance with, and documentation of, all regulatory requirements regarding the safe operation of an aviation fueling and handling facility.• Responsible for liaising and contracting with third party organisations to maintain and service the facility building as well as equipment such as heavy aircraft refueller vehicles and servicing equipment. Also responsible for maintaining an inventory of required parts and supplies to ensure proper and safe daily operations for client services.• Implemented and Co-chaired the Joint Health and Safety Committee for M&M Flight Services.• Represented and liaised with the Ottawa MacDonald Cartier International Airport Authority regarding operational integrity, emergency planning and implementation of the Crime Stoppers program.

Ottawa, Ontario, Canada

• Responsible for the daily operation of an Wholesale/Retail Automotive Parts Supply store as part of a larger chain of corporate stores.• Managed approximately ten employees• Maintained an extensive inventory of automotive parts and paint refinishing supplies and equipment to service and supply on-demand and stock maintenance to numerous automotive service customers as well as retail customers.• Liaised with other wholesale supply companies to source and order parts and supplies as required to service customers and maintain in store inventory.• Provided employee training and ongoing coaching and dispute resolution to ensure a safe, efficient and inclusive workplace as well as providing excellent customer service to our clients.• Daily cash management and sales to inventory reconciliation.