Managed 24/7 Level I through Level III IT support team providing support of network, server, and desktop services. Managed IT security for network, accounting system and online management toolsCoordinated vendors for all IT services.Managed roll-out of desktop operating system and hardware upgrade decreasing downtime and increasing productivityManaged mobility hardware and software for security and tracking

• Responsible for the day to day IT requirements of Homestyle Dining LLC. such as user management, troubleshooting, network and desktop hardware support, Restaurant hardware/software support, telephone support home office and restaurant, and IT and physical building security.• Managing and rolling out Aloha POS hardware and software• Manage and maintain legacy Micros POS Systems• Migrate to and maintain Office 365 rollout• Responsible for desktop and network hardware and software installation, maintenance• Manage IT budget and expenditure on Hardware and Software• Responsible of server software and associated backup routines• Procurement of IT hardware and software

• Responsible for the day to day IT requirements of Affiliated computer services client facing such as user management, troubleshooting, and desktop hardware support, telephone support • Managing a team of 2 desktop technical staff• Responsible for desktop hardware and software installation and maintenance• Responsible for Telco switch• Recommend and implement improvements and efficiencies• Responsible for developing and maintain client relationships• Responsible for coordinating multi hardware replacements offsite

• Responsible for the day to day IT Repairs and user management• Responsible for desktop hardware and software installation and maintenance• Responsible for Telco switch• Monitor applications and server hardware• Responsible for making sure uninterruptable power supplies were maintenanced and working