Sr. Manager, Solutions
NewMile was founded by visionaries in the short-haul, aggregate industry to raise the standard of service through every interaction.As the Sr. Manager of Solutions, I had 4 primary responsibilities: oversee our customer's successful engagement with NewMile's technology, lead business development initiatives to grow our technology into new markets with innovative tools, act as functional advisor for product management efforts, lead the solutions implementation team.In this role, I was able to lead several initiatives focused on continuously improving our supply chain operations and fulfillment business. By listening to our internal business leads, I identified areas for improvement and distilled these down to root causes. I lead the team that worked with our business to improve, standardize, and monitor processes for improvements. Where necessary, we modified or added to our base technology solution to incorporate ideas from the business.I led a ~7 month business development effort with two key customers to explore opportunities for new supply chain technology tools. These solutions greatly improve efficiency and visibility in fulfillment between haulers, suppliers, and contractors. Insights learned during this time and others learned from customers were passed on to the product development team for evaluation to include in base products.A key aspect of this role was continuously building relationships with our customers. Relationships are a critical driver in raising the standard of service. I was tasked with ensuring our customers used our technology to their advantage. I listened to their feedback, corrected course when necessary, provided support where needed, and channeled relevant feedback to the product team.