Handling the Northeast & Southeast Markets, 300+ peak for the beautiful Emerald City!

• Works as the liaison between 165 Senior Living Communities and Senior Living Advisors. Emphasis on driving results through increasing conversion of leads to qualified communities.• Builds and nurtures relationships with community customers within assigned territory.Drives a quick ramp-up of new community customers and accelerates their effectiveness in being ableto convert APFM leads to move-ins.• Educates community customers on our value, process and best practices by providing both in-person and remote training.• Participates in Community Customer company meetings.• Promotes the adoption and consistent use of Community Central (a free, 24/7 online reporting and lead tracking service).• Ensures retention of current APFM community customers in-market.• Communicates with the regional sales team regularly regarding challenges, incentives and changeswithin the market. Follows acquisitions within the industry and ensures that any “transition properties” remain customers of A Place for Mom.

Managed all inbound group business leads from West and Midwest, including inbound calls and referrals from Marriott Account Reps and other sources for 300+ rooms. Developed and nurtured executive relationships with target accounts to drive revenue for Hotel.• Booked $2.24M (110% of production quota) for 2019 sales cycle. Managed arrangements for groups of up to 500 attendees requiring 2000 room nights per event.• Delivered weekly high-impact presentations and face-to-face customer site inspections to executives and key stakeholders in order to win business for hotel. Sold customers on value proposition and ROI associated with holding events in Portland as well as premium experience associated with Marriott brand.• Used consultative sales skills to build relationship as trusted advisor and discern customer needs. Collaborated with internal business partners nationwide to creatively tailor each experience in order to close on business and negotiate contracts.• Expanded prospective customer base for group/catering sales opportunities through collaborative strategies with Travel Portland (CVB) and Oregon Convention Center. Partnered on sales calls, T&E meals and outings, trade shows, and other opportunities to showcase local features/capabilities and uncover future bookings.

Coordinated development and implementation of sales strategy and initiatives. Led pull-through efforts for group business to achieve and exceed hotel and personal revenue goals. Managed opportunities from Team San Jose (CVB) with groups ranging in size from 10-300+ rooms for events, meetings, and catering. • Ensured hotel converted profitable business by partnering with Sales Managers, Area Sales, and Account Managers to offer thorough business evaluations and strategic analysis on potential opportunities.• Provided backup support during Senior Sales Executive absences, including booking large groups, follow-up with clients, modified contracts and space holds, and post-sale turnover to event managers. • Collaborated with hotel departments to effectively sell hotel. Based on customer needs, customized each experience in order to close on business and negotiate contracts.• Provided destination expertise to prospective clients, customized to specific requirements of program.

Booked sleeping rooms and meeting space at 19 full and select service hotels. Responded on timely basis to inbound phone and electronic leads to qualify ability to meet business needs of customer. • Booked $3.1M (107% of 2016 annual quota), including $1M in Q1 2016 (137% of quarterly goal).• Achieved 96.8% Event Satisfaction Survey Score in 2016, significantly above target.• Built persistent relationships with customers to foster brand, hotel, and individual loyalty.

• Generated Proposals, Letters of Intent, and Contracts with speed, accuracy and efficiency.• Proactively aided in recovering lost revenue for sales managers through adjustment reports.• Coordinated the new set-up, changeover, and termination of office telephone lines. • Mentored and trained new staff on the phone system including: logging in, logging out and voicemail.• Created a training manual to aid new administrative assistants in learning their new role. • Provided hands on training to new administrative assistants.

Being flexible is a central component of my job. Each phone call presents an opportunity to assist our guests in a variety of ways. From handling billing questions to providing specialized concierge information, it is essential that I think quickly, respond professionally and provide genuine care.

Provided customers with a quick and efficient check out process.