Brian Campbell Email & Phone Number

Remote

• Reviewed mortgage documents for accuracy, which included title abstract and insurance forms.• Prepared all paperwork for loan package and arranged final closing meeting.• Worked with underwriters to fix application problems and resolved issues.• Reviewed loan files and updated to match current standards.• Provided the highest level of service and support to customers, closing agents, and realtors.• Communicated closely with intercompany staff members to promote quick and effective loan workflow.• Monitored pipelines to track and log status of loans (Conventional, FHA, VA, and USDA).• Ensured fees for the lender and title companies are within TILA/RESPA guidelines.• Analyzed and interpreted compliance reports.• Reviewed mortgage documents for accuracy, which included title abstract and insurance forms.• Prepared all paperwork for loan package and arranged final closing meeting.• Worked with underwriters to fix application problems and resolved issues.• Reviewed loan files and updated to match current standards.• Provided the highest level of service and support to customers, closing agents, and realtors.• Communicated closely with intercompany staff members to promote quick and effective loan workflow.• Monitored pipelines to track and log status of loans (Conventional, FHA, VA, and USDA).• Ensured fees for the lender and title companies are within TILA/RESPA guidelines.• Analyzed and interpreted compliance reports.

Remote

• Fielded escalation issues from the Sales team from Southeast/Northeast Regions.• Collaborated with multiple departments to resolve advanced problems during the loan approval and closing process.• Trained on basic underwriting skills to assist on escalation issues.• Department was dismantled and returned back as a Mortgage Closer.

Remote

• Worked as a liaison between closers, title companies, law offices, and Account Executives (AE) to have all escalated task completed in a timely manner.• Monitored specific AE's pipelines to track and log status of loans.• Provided daily updates to the Director of Closing of escalation volume and common issues.• Department was reorganized and the Sale Support team was created.

Remote

• Reviewed mortgage documents for accuracy, which included title abstract and insurance forms.• Prepared all paperwork for loan package and arranged final closing meeting.• Worked with underwriters to fix application problems and resolve issues.• Reviewed loan files and updated to match current standards.• Provided the highest level of service and support to customers, closing agents, and realtors.• Communicated closely with intercompany staff members to promote quick and effective loan workflow.• Monitored pipelines to track and log status of loans (Conventional, FHA, VA, and USDA).• Ensured fees for the lender and title companies were within TILA/RESPA guidelines.• Analyzed and interpreted compliance reports.• Promoted to Mortgage Escalation Loan Closer.

Fort Lauderdale, Florida, United States

• Reviewed mortgage documents for accuracy, which included title abstract and insurance forms.• Prepared all paperwork for loan package and arranged final closing meeting.• Worked with underwriters to fix application problems and resolve issues.• Reviewed loan files and updated to match current standards.• Provided highest level of service and support to customers, closing agents and realtors.• Oversaw scheduling of timely loan closing to satisfy home builder and borrower needs.• Cleared investor suspense items to insure loans are purchased within a 15-day timeframe.

Pittsburgh, Pennsylvania, United States

• Aided with all functions in the completion of securitized portfolio's which contains over 300 monthly bank servicer reports.• Assist with all functions in the completion of over 300 Federal Home Loan Banks servicer remittance reports.• Completed daily processing of 2 peer-to-peer remittance reports that carries over 6,000 loans.• Ensured all Real Estate Owned (REO) liquidations and supplemental claims are processed completely, accurately, and in a timely manner.• Identified, validated, and cleared all applicable funds received from liquidations and supplemental claims.• Assisted with Compliance department in quarterly audits.

Pittsburgh, Pennsylvania, United States

• Managed a department consisting of 10 employees.• Assured the validity of work being processed within the Loan Services department by creating the Loan Services Quality Assurance position.• Updated training database to help resolve common issues.• Reassessed quality control measures at systemic level to proactively identify non-conformances.• Established new and improved QA processes by developing test processes, test cases and assigning and executing tests.• Performed quality assurance checks on all department functions encompassing loan modifications, new loan setups, and Adjustable-Rate Mortgage (ARM) adjustments.

Pittsburgh, Pennsylvania, United States

• Performed new loan setup on the Mortgage Banking System (MBS).• Setup and tracked all loans reported under the Servicemembers Civil Relief Act (SCRA).• Retrieved and maintained interest rates for the calculation of all ARM loans.• Completed daily loan maintenance task reported from customer service.• Promoted to Loan Service Quality Assurance Team Lead.

Pittsburgh, Pennsylvania, United States

• Ensured that all laws and regulations were followed in transferring real estate from one owner to the next.• Oversaw title searches, legal documents, fee payments, and other details of transferring property.• Executed final preparation of mortgage closing package.• Served as the liaison for the loan closing process between independent closing agents and customers qualification.