Systems and Network Administration Provide remote support to a variety of clients for all business technology needs on a second tier escalation level Guide first tier support and on-site technicians with direction, troubleshooting and problem solving steps as needed to elevate the level of customer care given by our group. Ensure backups run nightly for all customers across a variety of backup software and repository types including Datto, Veeam, Acronis, and Backup Exec. Maintain and Administer User account information for users across Windows Active Directory (Group Policy and File sharing), Exchange (both on-premise and Office 365) Provide remote troubleshooting of complex network issues across a variety of network infrastructures using a wide array of networking equipment brands.Hardware and Software Support Support of HP, Lenovo, and Dell computers. HP servers. Monitor and maintain backups of systems both on premise and in cloud using systems provided by Cloud partners as well as Veeam Backup and Replication

Systems and Network Administration Manage and maintain Office 365 infrastructure for corporate e-mail and Sharepoint file sharing Manage Windows infrastructure in both Azure and Flexential data centers for corporate applications Function as primary on-site technician, dealing with migration and standardization of corporate acquisitions. Manage and configure Active Directory (Group Policy and user maintenance, DNS (Internal and External), DHCP, Azure AD Connect. Maintenance and generation of SSL certificates for IIS Manage and configure SonicWall Firewall across multiple sites. Server build and maintain using Windows 2012 and Windows 2016. Configure Desktop computers and manage equipment orders using Windows 10. Hardware and Software Support Provide remote support to a variety of clients for all business technology needs Monitor and maintain backups of systems both on premise and in cloud using systems provided by Cloud partners as well as Veeam Backup and Replication Maintain and Administer User account information for users across Windows Active Directory (Group Policy and File sharing), and Office 365 Configure, troubleshoot, and deploy user systems on Lenovo, Dell, Asus, Apple, and HP hardware, using Windows Operating systems, and Apple OS. Printer and scanner support on Brother and HP hardware through Windows, Adobe, Office, Apple and internal Web application systems.

Hardware and Software Support Provide remote support to a variety of clients for all business technology needs on a second tier escalation level Guide first tier support and on-site technicians with direction, troubleshooting and problem solving steps as needed to elevate the level of customer care given by our group. Ensure backups run nightly for all customers across a variety of backup software and repository types including Datto, Veeam, Acronis, and Backup Exec. Maintain and Administer User account information for users across Windows Active Directory (Group Policy and File sharing), Exchange (both on-premise and Office 365) Provide remote troubleshooting of complex network issues across a variety of network infrastructures using a wide array of networking equipment brands.

Maintain corporate Riverbed WAN Optimization platform. Manage corporate data center alerting systems using Microsoft System Center Operations Manager. Deliver on-site and remote technical support for hardware and software. Support remote sales team located throughout North, Central and South America, in addition to Europe and Asia. Provide site administration and primary support for several North and Central American sites utilizing Windows, Mac OSX and VMWare. Manage migration and standardization of corporate acquisitions. Coordinate changes/updates to Windows server and desktop, Apple OSX and VMWare servers. Perform daily/monthly backups and restore coordination using NetApp Snapmirror. • Designed, implemented and manage the corporate Riverbed appliance and data reduction across global WAN, plus deliver Riverbed Steelhead mobile client support in 40+ global locations• Perform user account creation and maintenance in a Windows Active Directory environment, including Group Policy and Exchange mailboxes. • Manage an IP Phone system using Digium VOIP phones and Digium Switchvox IP PBX phone server.• Implemented Scrutinizer Netflow monitoring to track internet usage across the global WAN. • Designed corporate hardware and operating system monitoring and alerting using Microsoft System Center Operations Manager, and deployed and maintain in all Conair global locations. • Performed migration of equipment from Windows NT to Windows 2000, and then 2000 to 2008, plus migration of acquired companies from former standards to those of Conair.• Trained new staff working in multiple locations on corporate policies and procedures.

Provide deskside support; migrate clients to Win2000 Active Directory and Win2000 Professional. User account administration, including shares/permissions and Exchange. Provide cabling services as needed; assist with network infrastructure maintenance. Deployment and support for Windows 2000 Professional clients. Assisted in disaster recovery of the primary Exchange 2000 server. Deployed McAfee GroupShield to enterprise Exchange servers. Provided support for Bridge and Webstation client/emulation for Unisys mainframes. Deployed, supported and managed network-connected and personal printers.Received 3 Action Awards for Outstanding Service.

L2 deskside support for AstraZeneca Pharmaceuticals. Network connectivity, printing, software and hardware support for a large user base (14,000 users). Migrated clients to Windows 2000.Supported HP network-attached and personal laser printers, Tektronix Color network printers. Assisted Data Center support personnel in troubleshooting account problems with Windows 2000; researched and resolved print driver compatibility issues. Trained new desktop support personnel in department procedures and troubleshooting techniques. Traveled with deployment teams to train new sales force members for Windows 2000, dial-up networking and offline synchronization.

Trained, and motivated employees to implement the highest level of customer satisfaction, while maintaining company profits and manufacturer sales goals. AWARDS: Member of Jaguar Gold Tier Sales Club for outstanding customer service; Five-time Chevrolet Legion of Leaders Award winner.