Brian Chapman Email & Phone Number

570 Hunt Club, Ottawa

As an Acting Infrastructure Services Specialist at the Ottawa Catholic School Board, I've had the privilege of contributing to critical IT initiatives. Over the past six months, I've tackled a range of tasks, including:1. Zscaler Support: Resolving issues related to Zscaler and ensuring seamless connectivity for clients' devices.2. Wireless Troubleshooting: Using Ekahau Sidekick to address wireless-related issues, optimizing network performance.3. FortiGate VPN Support: Creating… Show more As an Acting Infrastructure Services Specialist at the Ottawa Catholic School Board, I've had the privilege of contributing to critical IT initiatives. Over the past six months, I've tackled a range of tasks, including:1. Zscaler Support: Resolving issues related to Zscaler and ensuring seamless connectivity for clients' devices.2. Wireless Troubleshooting: Using Ekahau Sidekick to address wireless-related issues, optimizing network performance.3. FortiGate VPN Support: Creating new VPN users and providing ongoing assistance to existing users.4. FortiGate Firewall Upgrade Project: Configuring and installing new FortiGate firewalls across school campuses.5. Multi-Factor Authentication (MFA) Guidance: Assisting staff in implementing MFA for enhanced security.6. Avaya Support: Setting up users and their devices, ensuring efficient communication systems. Show less

Ottawa, Ontario, Canada

In this position I am responsible for supporting clients in two high schools and four elementary schools. Clients include Principals, Vice Principals, Teachers, Custodians, Librarians, Educational Assistants and Office Administrators. My duties include:• Supporting Smart boards and projectors in classroom environment• Participating in board-wide PaperCut project team (Print Management Solution) • Supporting network printing• Deploying images using FOG Project, and… Show more In this position I am responsible for supporting clients in two high schools and four elementary schools. Clients include Principals, Vice Principals, Teachers, Custodians, Librarians, Educational Assistants and Office Administrators. My duties include:• Supporting Smart boards and projectors in classroom environment• Participating in board-wide PaperCut project team (Print Management Solution) • Supporting network printing• Deploying images using FOG Project, and Clonezilla• Built library kiosks using Fedora Linux• Supporting Chromebooks and Chromecast• Supporting teacher Windows 10 laptops• Installing Cisco access points in schools• Contacting 3rd party vendors for warranty service: Northern Micro, Adaptec and HP Show less

Brockville, Ontario, Canada

In this position I was responsible for supporting clients in the board office and schools across Brockville, North Grenville, and Carleton Place. Clients included Principals, Vice Principals, Teachers, Custodians, Librarians, Educational Assistants and Office Administrators. My duties included:• Installing new network drops as requested • Creating Windows XP images for all school board lab computers• Cloning school computers using Symantec ghost.• Supporting users running… Show more In this position I was responsible for supporting clients in the board office and schools across Brockville, North Grenville, and Carleton Place. Clients included Principals, Vice Principals, Teachers, Custodians, Librarians, Educational Assistants and Office Administrators. My duties included:• Installing new network drops as requested • Creating Windows XP images for all school board lab computers• Cloning school computers using Symantec ghost.• Supporting users running Windows XP and Microsoft Office.• Supporting all computer users with an array of different computer troubles: email, printing, software errors etc...• Troubleshooting any network issues: replacing network jacks, switches, network cables etc...• Setting up Windows NT 4.0 servers in all schools.• Automating printer installs, etc... using VBScripting Show less

Kingston, Ontario, Canada

• Provided guidance to co-op students and junior technicians.• Handled hardware and software telephone support.• Provided software upgrades and support to Central Office computers.

Diploma, Administering Nt Networks And Introduction To Novell Networks

Diploma, Personal Computer Repair

Diploma, Electronic Engineering Technology