•Manage the phone billing software (3CX)•Network Mapping •Firewall Appliance management•Internet Access (OSI )•User Support •Back up•Client Onboarding •Voice Over Internet Protocal (VoIP)•Managing Switches and wireless access points •Website management (WordPress)

Responsibilities• Installing and configuring computer hardware, software systems, networks and printers.• Monitoring and maintaining computer systems and applications including regular updates.• Installation and configuration of networks, troubleshooting and ensuring that there’s high network uptime and performance.• Responding in a timely manner to service issues requests raised on service desk platform and ensuring they are resolved within the SLA.• Maintain accurate ICT inventory lists and ensure correct labelling of all ICT equipment.• Setting up user accounts on various business support applications.• Repairing and replacing IT equipment as necessary.• Testing new IT equipment.• Carrying out user training.• Service of IT equipment.• Ensure the implementation and adherence to all corporate ICT policies.• Carry out and report on projects and tasks assigned by management.

Responsibilities• Installing and configuring computer hardware, software, systems, networks, printers, and scanners.• Monitoring and maintaining computer systems and networks.• Responding in a timely manner to service issues and requests.• Providing technical support across the company (this may be in person or over the phone)• Setting up accounts for new users.• Repairing and replacing equipment as necessary.• Updating and ensuring the organization’s server and website is always online.• Social Media Marketing. (Facebook, Instagram and Twitter).• Posting articles related to risk or risk management in the membership portal each day.• Designing flyers for the institute’s events.

Responsibilities• Install and configure computer hardware operating systems and applications. • Monitor and maintain computer systems and networks • Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues. • Troubleshoot system and network problems, diagnosing and solving hardware or software faults. • Replace parts as required. • Provide support, including procedural documentation and relevant reports. • Follow diagrams and written instructions to repair a fault or set up a system. • Set up new users' accounts and profiles and deal with password issues.