Brian Chen Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

• Achieving £1 Million personal sales in 2022• Support and improve the connection (communication) between the management team and our CAs operation team.• Present the Gucci universe, by giving details on collections and inspirations with a storytelling approach because luxury retail is not only selling products to the client. The key of develop customer relationship especially VIP is promoting the lifestyle for the client hence client adviser should not only think about a single product but a whole set of outfits.• Successful planning and running Store Embossing development plan to delivery higher quality and quantity embossing service to improve customer experience.

London, England, United Kingdom

London, England, United Kingdom

•Reached the first position of Menswear department in the first month that is 25% of monthly Menswear sale.•Successfully sold three iconic Fendi Men’s leather bags in two months and the Men’s department monthly target is one for each month.•Having strong customer relationship which working with one of my own VIC to create the biggest Make To Order fur order in Harrods Menswear which including three fur jacket around 200K+.•Using different communication platforms like WhatsApp & WeChat to explore and expand customer networks and relationships after the pandemic which is also useful to maximize remote sales.•Storytelling the customer about the brand culture and product design because luxury retail is not only selling products to the client. The client adviser is promote the lifestyle for the client hence client adviser should not only think about a single product but a whole set of outfits.

Oxford, United Kingdom

-Management Training Course in HQ, highly trained and skilled on solving most of operation problem- Demonstrate consistency when Delivering high standards of customer service to meet the needs of the customers-Supporting visual and Brand standards on the sales floor-Assist Store Manager with Store Weekly/ Monthly Audit Report-Participate with area managers meeting monthly provide advice for marketing strategy improvement including customer behaviour analysis

Bicester, Oxfordshire, United Kingdom

- Approaching, acknowledging and building Relationships with customers- Dealing with customer questions & Make sound and timely decisions- Demonstrate consistency when Delivering high standards of customer service to meet the needs of the customers

London, United Kingdom

- Participate in the marketing team with a new Asian customer target project, including consulting with Chinese travel agencies to open the Chinese market, planning a new welcome standard procedure special for the Chinese group.- Develop a new marketing project that helps the hotel build up a good relationship with the two biggest Chinese travel agencies, increasing nearly 20% of Chinese group customer in the off-season.- Provide the highest standard of service to all guests dealing with Front of House in accordance with the hotel standards- Deal with guest queries and requests in a prompt and anticipative manner showing maximum efficiency and friendliness.- Demonstrate good product knowledge concerning the FOH department and the hotel- Gaining experience and cross exposure to relevant departmental areas includingMarketing & Sales/ Accounting / Human Recourse

Bicester, Oxfordshire, United Kingdom

- Delivering great service by engaging with customers - Supporting visual and Brand standards on the sales floor - Working as part of a team to achieve sales and KPI targets - Advising customers with outfit building

Master Of Science - Ms, International Business

Activities and Societies: I was studying Marketing and New Product Innovation, Service Innovation during my master's degree. Therefore, I.

Bachelor Of Science - Bs, Hospitality And Tourism Management

Activities and Societies: • Hospitality Event Management – This module is involved planning, organisation, execution and evaluation.

Foundation Degree, International Business

It is a foundation course for international student to learn the basic academic knowledge before going to university. It is equivalently.