Brian Chen Email & Phone Number

Taipei, Tw

Taipei City, Taiwan

- Provide direct, onsite interface between Sonicwall and JDM/Original Design Manufacturing (ODM) partners to facilitate run-the-business metrics, demand-supply and production execution, quality/change control management- Coordinate new product design, development, manufacturing, process, test, tooling, quality, and materials readiness for new product introduction, and ramp over the product's life cycles( EVT, DVT, PVT phase review).- Ensure that approved ECOs and supplier-initiated change requests are implemented correctly.- Work with purchasing and supplier base to implement supplier quality requirements (Statistical Process Control (SPC), Audit, Production Part Approval Process (PPAP), Part certification).- Manages field quality metrics Field Incident Rate (FIR) and reporting. Driving root cause and corrective action associated with field quality excursions or triggers.

Taipei City, Taiwan

- Define and develop supplier quality program status indicators, performance measurements, and reporting requirements. (FPY, CTQ, OQC criteria)- Supervised CMs (Senao, Lanner, Advantech) to execute quality issue analysis and provide solutions on time. Monitor the productivity and quality index (FPY, DPPM) to meet company goals.- Review and evaluate changes (ECR/ECO) in manufacturing at ODM/Contract Manufacturer sites that impact the quality of Sonicwall products and provide technical assistance for quality improvements.- Leading problem-solving, root cause analysis, and related Corrective and Preventive Actions (including verification) (CAPA)- Leads the CMs Quality team to identify and implement projects to improve the Production Yield rate, reduce customer failure return rates. - Lead the supplier selection, approval, classification, and development through a combination of audits and product or process qualifications.

Taipei City, Taiwan

Formulated sampling procedures and designed and developed forms and instructions for recording, evaluating, and reporting quality and reliability data“First Articles” verification against blueprint, specification (Visual, Dimensional, and Functional requirements), etc.Production yield monitoring/recording/trackingOQC monitoring/recording/trackingRMA and Field Incident Rate (FIR) yield monitoring and conduct defect analysis to assess cost and responsibilityDocumented inspections, maintenance, repair work, and failures in maintenance logs and statistical process control chartsEstimated production cost and effect of product design changes for management review, action, and control.

Samut Sakhon,Thailand

Achieved Quality goals and objectives, developed procedures and trained staff, and initiated and enhanced quality control systems. Responsible for all operations for IQC, IPQC & OQC.Responsible for development, implementation, and support of CMs manufacturers.Successfully led a team with 7 persons who have increased productivity and quality of work in Thailand CM factory.To investigate/collect delayed shipment items which are caused by quality issues. And cooperate with the engineering team and CMs to solve/prevent the problem.Monitor AFR in the field and cooperate with CMs to improve Product Quality.

Design, develop, implement & analyze CTQ (Critical to Quality) MetricsSupport Design & Development, Production release, new pilot run, and safe launch, and Process/Product qualificationOutline the Product strategy to define and deliver Product Performance Parameters (PPPs) in the early stage of the product, utilizing resources where possible, by defining key PPP objectives, supporting activities, and associated roles & responsibilitiesMeasurement: Both system measurements, as well as part measurements, should be used to ensure that the parts meet specifications and that the analytical models are valid.Defect Management: Defect data, including NTF, should be gathered at every build and for every test. Making sure all of the serious and critical defects are closed will allow for a robust product through life.