American multinational computer software company historically focused upon the creation of multimedia and creativity software products, and a more recent foray towards digital marketing software.Collaborating with 200 people focused on introducing process automation and scalable processes with technology that will allow the B2B vs Enterprise segments to have full integration. Previously focused on acquisitions space that included not only engineering aspects but also business process and alignment. Collaborated with the CEO’s Office and representatives from all departments to identify short term integration needs to address painful gaps and work on designing short term solutions to address those.  Collaborating with Business Relationship Managers (BRM), UX, Product Strategy Management (PSM), Enterprise Architect (EA), Quality Analyst (QA), Support, and Development Operations to ensure products assigned are built and operated to expected quality standards. Supervise a team of Engineers who create and implement new Salesforce.com and Dynamics 365 solutions for acquisition company needs. Make sure acquired company business processes align with parent’s Salesforce.com standards. Design, build and support APIs to support short term go-to-market strategies. Identify opportunities to integrate and retire legacy systems in collaboration with business owners. Ensure newly acquired company becomes SOX and SOC compliant for Salesforce.com and ERP platforms.

The company develops and sells marketing automation software for account-based marketing and other marketing services and products including SEO and content creation.Brought on board to fix broken systems. Managed a 15-member team of offshore and onshore developers, contractors, and Salesforce Administrators. Primary technical lead over four major company implementations and initiatives including upgrading ERP to support 606 regulations, implementation of Meridian LMS platform for external customers, Lead PureCloud (customer service tool) implementation, and re-implementation of Sales Cloud for Salesforce platform).  Collaborated with various department leads and individual contributors globally in the design and implementation of Salesforce.com solutions. Captured business cases and user stories, and based on those conversations, initiated and launched several projects to redesign the Sales platform in SFDC that resulted in a massive system clean up, implementing Lightning, CPQ tool, and correcting logic to calculate comp and forecasting figures automatically. IT POC for PureCloud solution, a contact management system. Launched CLM tool, Conga Novatus, to help Legal Department identify and manage customer negotiated contracts as well as to implement changes in Intacct to support the new 606 regulations that led to an overall system improvement in the optimization of business processes before Adobe acquired Marketo. Identified deficiencies, provided root cause analysis to leadership teams, and designed solutions that optimized overall system functionality and health.  Led conversion to the lightning environment for a 300-person sales organization. Trained and mentored peers and new hires on best practices, current processes, and review solutions built by the team. Tier 3 escalation point for technical issues relating to the Salesforce.com platform. Reimplemented Salesforce CPQ; built several APIs for SFDC into key business systems.

The leading software provider of enterprise-grade digital signage networks.Maintained 300+ custom objects and applications across multiple business units. Streamlined and documented over 100 processes. Created custom time tracking application, CPQ, community, expense system, shopping cart, service cloud, and various REST/SOAP integrations with other business systems. Troubleshot Financial Force integration issues with a highly customized instance. Optimized matured instance and removed 200+ redundant objects, 5,000 reports, and 1,436 fields. Implemented change management control system and developed road map for Salesforce.com development involving transitions and/or integrations to platform.

Owner and operator of 2 Smiling Moose Deli Franchises. -Developed Salesforce instance for all franchisees that allowed them to manage customer lists, and incoming catering orders. -Worked with 3 other small companies manage their SFDC instances.-Developed and managed sales plan for a $1.5M business. -Created and exceeded sales targets by 10 percent. -Exceeded corporate operation guidelines through training and coaching resulting in improvements in average ticket times, transaction values, and repeat purchases.During my tenure of managing my own business, I realized that restaurant management was not a passion of mine. I did reignite my passion for Salesforce when I developed the instance that allowed for the company to track customers, manage outreach, and delight catering clients. At the end of the day, I sold these profitable businesses, and went back to Salesforce administration and development.

Mission-based nutrition company dedicated to partnering with top-rated, charities that focus on helping kids.Redesigned existing Salesforce.com instance to support customer contact center with 165 end users that handled over 60,000 monthly customer contacts via web, email, and phone channels. Implemented change management control system and developed road map for Salesforce.com development involving transitions and/or integrations to platform.  Created metric reporting for the contact center based on Salesforce data and telephony system. Developed custom applications in Salesforce to support employee performance management and QA. Supervised 30-member back office team handling all administrative functions for the contact center.

-Assisted in launching Salesforce platform for sales, accounting, supply chain-Developed and maintained hierarchical approval processes for sales teams and accounting-Set-up nightly syncing with ERP platform and Salesforce-Assisted administrator in managing 300 users across multiple instances and the daily maintenance of all deployed Salesforce solutions-Responsible for creating new profiles, developing custom applications, troubleshooting bugs, and maintaining 12 account record types and 17 case record types, managing solutions platform-Responsible for developing reporting on Supply Chain and Service metrics for both the US and Canada utilizing Excel, Cognos, and Salesforce-Created, updated, mapped, and implemented existing and new processes into Salesforce.com-Developed and facilitated both in-person and virtual training utilizing Adobe Captivate for process documentation and self-service training on new features, cases, objects, and business processes within the Salesforce platform