Brian Chiaro Email & Phone Number

Tampa, Florida, United States

Tampa, Florida, United States

• Created processes and check lists for new listings, clients that went under contract, and buyer contracts to ensure a repeatable and top-quality customer experience.
• Responsible for coordinating both buyer and listing clients from contract to close.
• Responsible for showing potential buyer client’s homes that are for sale.
• Coordinate showing times with the buyer client.
• Book showings on the Showing Time service, or directly with the properties Listing Agent.
• Responsible for maintaining and updating our CRM and dialer systems.

Tampa/St. Petersburg, Florida Area

• Perform outbound sales (telephone and in-person) to sell fire alarm and security system services
• Overall management of sales pipeline through the sales cycle
• Routinely exceeding the expected performance levels, to include contacts, revenue and referrals
• Estimated profitable new construction bids by doing detailed project takeoffs
• Responsible for increasing customer retention, satisfaction, and growing recurring revenue by cross selling various services

• Lead a team to perform outbound sales (telephone and in-person), e-mail communication, coordination and scheduling of real estate buying and selling opportunities
• Overall management of sales pipeline through the sales cycle
• Routinely exceeding the expected performance levels, to include contacts, revenue and referrals
• Developed and instituted standards for job positions in support of team future growth opportunities
• Integral part of developing a team, to include job shadowing, interviewing future candidates providing post-interview feedback and actively participating in influencing hiring decisions
• Primary individual responsible for training sales team, to include day to day mentoring

Tampa/St. Petersburg, Florida Area

• Opened a new call center, that created over $450,000 in monthly sales within one calendar year
• Created job description, sales strategy, scripts, product info documents, rep compensation structure, rep training program, performance disciplinary process, and KPI reports
• Recruited new reps via Indeed, Monster, CareerBuilder and LinkedIn
• Manage a team of up to 22 sales representatives (mix of onsite and remote reps) to ensure they reach their individual, team and corporate goals
• Monitor daily sales activity of all representatives for both quality and quantity
• Perform daily coaching activities, which includes formal reporting and feedback sessions

• Manage a team of 10-22 call center sales representatives to ensure they reach their individual, team and corporate goals
• Monitor daily sales activity of all representatives for both quality and quantity
• Perform daily coaching activities, which includes formal reporting and feedback sessions
• Interviewed and hired prospective employees
• Created an individual recognition program to help increase team morale
• Monitored schedule adherence of employees and deliver necessary corrective action

• Enroll students in professional education programs designed to further their career goals
• 60 – 80 outbound calls to prospective students daily
• Service client accounts to ensure any technology or customer service issues are handled efficiently and effectively
• Expert in Project Management and Six Sigma professional development programs
• Finished 160% to goal for Quarter 1 2011 ($98,923)
• Help train and mentor newly hired sales representatives on my team

• Handled all aspects of the sales process for web-based marketing program
• Was responsible for building relationships with contacts to ensure repeat business
• Negotiated and executed contracts
• Serviced client accounts
• Aggressive cold calling of prospects
• Presented sales meetings to prospects

• Responsibilities and Accomplishments:
• Handled sales for the sports, government, entertainment, corporate, tour and travel markets
• Was responsible for building relationships with contacts to ensure repeat business
• Negotiated, wrote up, and executed contracts
• Serviced client events at hotel
• Solved guest issues

• Surpassed 2005-2006 season personal goal of $250,000 and helped set a company record goal of $44 million in new revenue.
• Integral part of the group sales staff that finished 2nd in the National Hockey League in group revenue at $4.2 million for 2006-2007
• Finished 2nd in group sales for the 07-08 season
• Integral part of sales staff that sold out every game the 05-06 season
• Handled a season ticket account base of over $400,000 as well as handling some of the largest group accounts, such as Verizon and IBM
• Created new group/season ticket accounts through aggressive cold calling

• Responsibilities and Accomplishments:
• Sold Individual Game Tickets/Phone Orders (2002 ticket office generated 300,000+ tickets sold)
• Supervised Will-Call
• Coordinated Attendance Reports
• Inventory Management
• Customer Service

Bachelor'S Degree, Sports Management

Six Sigma Green Belt, Lean Six Sigma, Essentials Of Project Management