- Develops and maintains product knowledge, industry knowledge, and business and professional skills by participating in on-the-job training- Responsible for the content safety of short video products, ensuring their legal compliance. - Contributions such as Monitoring daily QA tasks to ensure accuracy and efficiency to maintain high quality deliverable in daily workflow - Calibrate with various internal on policy knowledge on a weekly basis to ensure consistent quality assurance across board.- Provide training to new joiner to ensure sustainable and clear guidelines towards the job scope. - Responsible on APAC weekly report by sending emails to other stakeholders- Responsible of creating new task/queue and binding policy package for APAC region - Create a new template for APAC region to record all queues and weekly data - Working closely with the Global QA team on APAC sampling queue related information and updates on sampling metrics, queue SOP, policy package, queue collection, etc

- Evaluating online social media and advertising content in conjunction with the client policy - Increase the productivity level through data analysis- Develops and maintains an understanding of customer Service Level Agreements and department’s key performance requirements- Develops and maintains product knowledge, industry knowledge, and business and professional skills by participating in on-the-job training and classroom training- Calibrate with various internal and client teams on policy knowledge on a weekly basis to ensure consistent quality assurance across board.- Visually navigate and review images and text based content through internal developed applications- Maintain high quality deliverable in daily workflow - Take accountability for effectively handling senior level escalations or customer complaints received via various sources- Prepare report for business review

- Implement clients’ policies, monitoring and moderating content to ensure a safe and fun online environment. - Actively coordinate with internal and external decision makers to support the mission ofensuring a safe and fun environment while providing excellent customer service to cultivate a strong brand presence in the market place- Communicate and work with team lead to ensure adherence of quality - Report to the management team identified error trends on a daily basis - Assist TL and QA with related reporting duties.

- Assist Operation Manager in managing field service team to provide optimum customer services- To manage and ensure promoter productivity to meet business requirement- Conduct periodic visits with all assigned customers to verify that the customer’s service plan is being followed- Conduct on-job technical training to field services as and when required to ensure that the resources are properly trained to meet service objectives- Work on own initiative or as part of the team. Excellent communicator with a consultative style, and a keen client needs assessment attitude.