Brian Chiu Email & Phone Number

Mississauga, On, Ca

Mississauga, On, Ca

Mississauga, Ontario, Canada

Mississauga, Ontario, Canada

• Increased Nissan Certified Collision Repair Network from 194 collision centres to over 500 to better serve customers in promoting safe and proper repair. Network increased to 2.4 Certified Collision Repair Centres per Nissan Dealer. Over 94% of dealers have a certified repair centre within the Roadside Assistance complimentary towing radius.• Implemented programs and strategies for collision parts sales improvement to be the only GAC member to report YoY Collision Parts sales growth vs H1 2020, and highest growth CYTD• Built new resource library to allow Dealers and the field to manage their business• Developed strategic plan for collision sales that was globally recognized at Nissan Motors Limited

Marketing: Supports the development and implementation of marketing plans for assigned models in support of sales, profit and brand objectives.Resource and key contact person for verification of positioning, specification and feature/content correctness for portfolio of vehicles.Creates strategic briefing communications for consumer audiences. Clarifies market position, consumer benefits and targeted audiences for all advertising, marketing and merchandising messages.Monitors activities and co-ordinates with functional groups in training, public relations, marketing communication and advertising agencies to ensure all advertising, marketing and merchandising messages meet the strategic brief requirements.Supports long and short-term media/PR events for new vehicle launches including reviewing PR materials for accuracy and provides product overviews accordingly.Lifecycle/Business Planning: Supports Senior Manager towards Project Milestone submissions.Supports product planning in request for specification changes. Review with Nissan's product planning to improve market competitiveness. Prepares analysis of competitive situations, and supports Nissan Product Planning negotiations regarding future products and features.New Vehicle Launch Plans: Supports the development and implementation of new launch plans for the introduction of new products. Co-ordinates and facilitates internal functional groups and vendor resources to achieve launch objectives.Supports Senior Manager in pricing proposal development and implementation of pricing and production mix strategies. Develops competitive vehicle specification and pricing proposals for vehicle portfolio. Responsible for dealer communication along with field staff updates on pricing announcements.In-Market Performance: Creates assigned portfolio KPI scorecard and regional performance. Conducts monthly performance analysis by car line and competitive set by utilizing various data sources.

- Ensured the Company’s parts and service policies and procedures are implemented by the dealer body.- Assisted dealers to control parts inventory, maintain customer satisfaction levels and develop effective procedures to quickly secure inventory when required.- Investigated and reported on product liability cases as per established procedure, and report on product problems to Quality Assurance.- Monitored and developed dealership processes to ensure maximum parts and service sales and high customer satisfaction.- Established targets relating to market penetration for wholesale parts.

- Analyze dealer warranty expenses to prepare reports and documents for dealer audits- Present the warranty expense reports to the Dealer Principal and prepare the final audit report for Management- Review warranty audit appeals and make recommendations to Management- Conduct training for new warranty auditors and warranty administrators.- Review appealed warranty claims from dealers.- Drafted and reviewed publications pertaining to warranty coverage and claim processing updates.- Process claims submitted from dealers in accordance with policy.- Review cost trend analysis and review costs in excess of budgetary guidelines.- Respond to all dealer warranty inquires by phone/email/fax/mail.- Analyze dealer claims submission and request parts return to support the Parts Testing Program.- Review claim preparation and processing with dealers and/or field staff.

- Responsible for interpreting technical specifications and application data for mixersto make the most appropriate equipment selection according to customer needs- Conducted CFD analysis and design validation for mixer designs- Prepared quotations and technical submittals in a timely manner- Provided telephone support/customer service regarding new applications, deliveries,warranty or service issues- Outside sales and service calls- Maintenance of price books and product costing, catalogues and O&M manuals.

- Provided technical support for sales force and all North American callers- Consulted on-site with OEMs on new and existing application improvements- Worked with customers to close new adhesive and equipment applications.- Traveled in field to support customers & sales representatives- Conducted customer testing projects for product validation- Assist with special equipment jobs from quotation to delivery- Trained sales force and end users on adhesive technology- Reviewed lab projects for technical accuracy- Supervised quality of work of summer temps