Brian Pope Email & Phone Number

Greater Minneapolis-St. Paul Area

I am responsible for much more than the "Training Experience."  Manage the Training Department, uptrain and onboard staff, and facilitate client trainings in person and virtually  Design engaging and effective learning solutions based on industry best practices in a variety of modalities  Develop innovative and engaging learning solutions turning.

Buffalo/Niagara, New York Area

• Develop and deliver training and on-boarding curriculum for Customer Experience and New-Hire On-boarding.
• Report and track performance metrics and quality assurance scores of new hires and customer experience agents, and implement creative coaching approaches to improve performance
• Coach individuals and teams to company goals, improving managerial leadership, agents’ soft skills, policy points, and handle times to continually deliver high quality customer service experience
• Created standardized assessment metrics; both formal and informal (i.e. role play scenarios, call practical, written and web-based assessments) to determine strengths, areas in need of improvement, and to provide.
• In charge of new agent hiring and employee selection process

Herradura, Costa Rica

• Integrated multiple classrooms of varied English language levels by teaching in both Spanish and English.
• Development of and director of the Student Government.
• Implementation of differentiated instruction to improve student achievement based on needs gathered from the standardized MAPS testing scores.
• Instruction of students of varying English abilities, in grades ranging from 6 to 12.
• Experience with teaching the following subjects: World History, US History, US Government, Economics and Geography.

• Use the Nation’s capital as a living classroom conducting daily workshops with students, facilitating meaningful discussions of the events of the day, leading activities on the political process and current issues, and.
• Work directly with 25 students from diverse socio-economic backgrounds to ignite their interest in current issues and provide them with the skills to actively participate in the political process and in their community
• Responsible for a variety of logistical and administrative duties each week

Edited billing information for Xerox trainers in the AART system.

Master Of Science (M.S.), Social Studies Teacher Education

Bachelor Of Arts (Ba), History Teacher Education, Spanish

Activities and Societies: Phi Alpha Theta, Kappa Delta Pi, Sigma Delta Pi, Mens Club Lacrosse