What is value? It can have different meanings depending on context or audience. Zeroing in on an understanding of value at SAP for colleagues and customers alike is a key focus of my mission within SAP's Adoption Services Center. Finding effective paths to value leads me through a host of initiatives all driving to a simple and direct understanding of the value SAP's cloud applications and supporting services deliver including, but not limited to:--Working with adoption experts across four primary solution areas to establish how SAP's primary value drivers can lead to effective outcome-driven engagements with customers--Establishing an approachable programmatic method for engaging customers on value topics within the context of their day-to-day business operations--Supporting value-based adoption motions--Concepts for value measurement and realization across SAP's entire customer community--Reducing knowledge silos--Promoting value identification, measurement, management, and realization throughout the customer journey

The SAP Fieldglass Strategic Consulting Services (SCS) team serves as a nexus of sales and service support to the global SAP Fieldglass mission. SCS Consultants focus on helping our prospects and customers define and realize value within their programs through detailed analysis of their current state successes and potential future state optimization areas.These efforts range from developing and refining quantitative and qualitative business cases for program expansion via the Fieldglass application to program maturity analysis to broader market data driven benchmarking and trends. SCS also helps drive conversations and projects of a broader scope aimed at changing the fundamental ways enterprises engage, manage, and analyze their available external labor channels. With rapid advancements in technology creating a dynamic and fluid workplace, SAP Fieldglass SCS endeavors to stay at the forefront of innovating how work gets done.

As an Operations Consultant, the focus shifts from the tactical execution of application features to strategic program planning. Leveraging the foundation established in the Command Center, I now provide completely dedicated support to a group of Fieldglass buyers and assist them in meeting long-term strategic goals for their contingent workforce management programs.--Review program performance for opportunities to deliver ongoing value in cost savings, compliance, and quality--Lead initiatives for program improvement, including process refinement, new module and feature usage, etc.--Collaborate with account team and program sponsorship on setting and meeting long-term program goals while serving as an escalation point for day-to-day tactical items.

The Fieldglass Vendor Management System (VMS) allows organizations to better procure and manage their flexible workforces, including contingent labor, independent contractors and services managed through Statements of Work. Leading companies rely on Fieldglass to gain visibility into complex services spend, improve worker quality, enforce corporate and external compliance and realize greater contingent workforce program efficiencies.Fieldglass was “born cloud”. As one of the forerunners of today's highly successful cloud delivery model, Fieldglass has been a Software-as-a-Service application since its start. At a time when many buyers were using behind-the-firewall ERP applications to manage their non-employee workforce, this VMS industry first is now the industry standard.In addition to being one of the first to use a cloud delivery model:--We are the VMS market leader in global spend and have held the industry’s highest customer satisfaction rating for three consecutive years.--We hold accolades such as the Chicago Innovation Award, Brill Street Top 50 Employers for Gen Y and 2012 E&Y Entrepreneur of the Year!As a Business Analyst in the Fieldglass Command Center, I:--Provide tactical support regarding the Fieldglass application to buyers across a wide variety of industries, both to the Fieldglass buyer community at large and to dedicated customers across the travel, healthcare/benefits management, and manufacturing industries. --Identify recurring roadblocks in both tool utilization and processes to refine and continuously improve buyer experience.--Review metrics for periodic business reviews and make recommendations for improvement based on prior program performance.--Continuously develop expertise in both new and existing features of the application to leverage across our buyer programs.

Project support and recruiting for strategic accounting/finance vacancies across multiple industries.

An extension of my prior work as VMS Manager for CORESTAFF's NE region, the VRC is a new department dedicated to providing targeted recruiting solutions to MSP/VMS accounts and volume placement projects. Responsibilities include compliance, contract review, VMS operations, MSP relationship building, and general account management service to CORESTAFF personnel as internal clients. Implement strategic rollout of company-wide virtual support center. Direct management of virtual team recruiters responsible for over $1.75M annual sales. Coordinate service requests from internal clients for large project ramps (50+ positions) and branch order overflow. Route and manage full-cycle recruiting process for staffing requisitions from 10+ MSP/VMS accounts. SME for MSP/VMS based business. Geographic analysis of requisition distribution in development of effective virtual market targets. Respond to external client audit requests. Full account implementation, including coordinating compliance and vendor information materials; contract execution; and communication with external account implementation teams for new staffing programs under various MSP, including Allegis Group Services, Beeline, The Guidant Group, and TAPFIN. Provide operational support to over 27 branch locations.

Tapped to develop regional service center providing targeted support to clients utilizing MSP/VMS solutions based on acquired expertise and demonstrated revenue generation to this segment in prior position. Develop new role to centralize operational and account management functions for Managed Service Provider and Vendor Managed Service staffing accounts in excess of $1MM annual revenue regionally. Develop and implement new policies on a regional and national basis to capture additional revenue. Serve as single point-of-contact for order distribution to internal clients and for account management functions to over 20 external clients using over 10 different online procurement systems. Respond to periodic and ad-hoc compliance reporting to external clients. Track, analyze, and provide trend data for new and existing accounts. Generate periodic and ad-hoc reporting covering revenue, billed hours, and account viability. Initiate and grow relationships with external program management teams.

 Identify potential candidates through various recruiting measures for Admin/Clerical, Financial/Banking, and Creative temporary positions. Contributed directly to increase of branch revenue by over 50% to $3.3MM  Manage candidate application process, including resume review; application review; behavioral interviewing; and coordination of new-hire paperwork. Develop strong and profitable client relationships through account penetration. Monthly branch P/L review and internal ad hoc branch reporting. Corporate Service Employee of the Year, 2006