Brian Claussen

Brian Claussen Email and Phone Number

Application Admin II at Washington University | Directing Advancement IT Projects, Overseeing Software Lifecycle & Security, Handling System Access & Salesforce Support @ Washington University in St. Louis
Brian Claussen's Location
St Louis, Missouri, United States, United States
Brian Claussen's Contact Details
About Brian Claussen

Dedicated IT professional with over a decade of experience driving technology solutions and ensuring operational excellence. Currently serving as an Application Administrator II on the Advancement Systems team at Washington University, I lead technology initiatives for the Advancement department, prioritizing needs and coordinating with WashU IT for support and issue resolution. I manage the software lifecycle, including budget planning, procurement, and asset management, and oversee secure staff onboarding processes. I handle user support cases and access in Salesforce, and guide IT support and project management to align with departmental goals.In my prior position as a Technology Analyst at Washington University, I governed software licensing, managed departmental access, and facilitated upgrades to new software platforms. As a Technology Coordinator, I served as the liaison between the Advancement and IT departments, providing technology direction, security guidance, and representing Advancement's interests in technology-related projects.Earlier in my career, I held leadership roles at Washington University and Centene Corporation, where I supervised teams, managed access for large staff, and implemented standards for consistent, high-quality support. As the Manager of Service Desk at Centene, I developed processes to monitor trends, improve service quality, and reduce repeat incidents.My experience also includes roles as a Senior IT Support Specialist and Team Lead, where I designed and tested systems, managed escalated incidents, and provided mentorship to junior staff. I employed my skills troubleshooting complex IT issues, supporting various devices, and conducting training for new technicians.With a proven track record of leadership, project management, and technology expertise, I bring a wealth of skills to drive success in IT operations.

Brian Claussen's Current Company Details
Washington University in St. Louis

Washington University In St. Louis

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Application Admin II at Washington University | Directing Advancement IT Projects, Overseeing Software Lifecycle & Security, Handling System Access & Salesforce Support
Brian Claussen Work Experience Details
  • Washington University In St. Louis
    Application Administrator Ii
    Washington University In St. Louis Oct 2023 - Present
    St Louis, Missouri, United States
    • Conducted in-depth research and analysis of technology, consulting with users to determine specifications, and applied best practices to design and implement effective technical solutions, enhancing overall system functionality. • Evaluated potential risks to services and applications, developed comprehensive mitigation plans, and provided recommendations, facilitating decisions related to vendor-provided application/system enhancements or new implementations; ensured a secure and reliable technology environment • Planned, reviewed, coordinated, and managed upgrades and maintenance projects across multiple applications, supporting various units and lines of service to the University and community; ensured seamless transitions and improved functionalities
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  • Washington University In St. Louis
    Technology Analyst, Advancement Services
    Washington University In St. Louis Oct 2022 - Oct 2023
    Greater St. Louis
    • Successfully implemented and maintained technical solutions to improve Advancement business processes, and collaborated with departments to identify and address their technology needs, resulting in improved efficiency and quality of work• Managed staff access related to Tableau and ClickUp platforms, and collaborated with WashU IT and external vendors for issue reporting and resolution• Developed and implemented technical solutions that improved Advancement business processes, including web-based forms and data processing systems; supported the development of a custom CRM system, creating testing scenarios for third-party implementation and creating the service delivery process for onboarding/off-boarding and issue resolution
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  • Washington University In St. Louis
    Technology Coordinator, Advancement Services
    Washington University In St. Louis Aug 2019 - Oct 2022
    Greater St. Louis Area
    • Successfully managed technology hardware, accessories, software, printers, copiers, and peripheral devices for Advancement's 300+ staff positions and 350+ workstations• Effectively represented Advancement's technology interests and needs in various computer hardware and software projects, including planning, execution, budget development, and project management• Served as liaison between Advancement and WashU IT, resulting in efficient prioritization and escalation of technology issues and effective communication of emerging technologies, new business needs, and technology security
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  • Washington University In St. Louis
    Senior Supervisor, Major Gifts And Capital Projects
    Washington University In St. Louis Feb 2019 - Aug 2019
    Greater St. Louis Area
    • Demonstrated strong leadership qualities by effectively managing a team of 11 employees and providing clear direction, coaching and feedback to enhance their performance and career development• Exhibited excellent project management skills by successfully coordinating the preparation of high-profile events and ensuring that the team stayed on schedule and met deadlines• Demonstrated attention to detail and commitment to quality by creating and maintaining instructional documents and checklists to ensure that all events were planned, coordinated and executed consistently and to a high standard.
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  • New Line Theatre
    Casting Director
    New Line Theatre 2007 - Present
    Saint Louis, Mo
    • Casted Award-Winning Productions: Casted talent for several highly-acclaimed and award-winning musical theater productions. Utilized extensive industry knowledge and professional judgment to make the best casting decisions.• Diverse Castings: Diversified casting to ensure representation and inclusion in all productions. Casted a wide range of performers, including actors of different ethnicities, ages, and abilities.• Successful Audition Process: Streamlined the audition process by efficiently scheduling and administrating auditions. Provided a positive audition experience for performers by maintaining a professional and supportive environment.
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  • Centene Corporation
    Manager, Service Desk
    Centene Corporation Apr 2017 - Feb 2019
    Clayton, Mo
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  • Centene Corporation
    Supervisor, Service Desk
    Centene Corporation Apr 2016 - Apr 2017
    Greater St. Louis Area
    • Effective Team Management: Supervised a staff of 18, including hiring, performance management, and career development, to ensure alignment with defined goals. Managed the development and implementation of standards, processes, and systems required to deliver consistent, high-quality support.• Improved Customer Experience: Managed the implementation of methodologies that continuously improved first call resolution, customer perceptions, and fostered strong client relationships. Developed processes to monitor trends based on customer calls, issues, created queries, and recommended ways to improve the quality of technical service as well as reducing repeat incidents.• Streamlined Operations: Established the Federal Service Desk at Centene, arranged training for staff, developed standard operating procedures, coordinated security clearance and access processes. Assessed department performance through various statistical and reporting methodologies. Escalated issues as needed and maintained communication with customer and technical teams, supported other IT managers and teams by recording and tracking issues.
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  • Centene Corporation
    Senior It Support Specialist (Team Lead)
    Centene Corporation Dec 2014 - Apr 2016
    Greater St. Louis Area
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  • Centene Corporation
    It Support Specialist
    Centene Corporation Dec 2012 - Dec 2014
    Greater St. Louis Area
    • Improved IT Systems and Processes: Designed and tested new systems, processes, and services to enhance the overall performance of the IT support team. Developed the Question Tree project, a plan for improving incident ticketing, which streamlined the process and reduced the time taken to resolve issues.• Knowledge Management: Performed knowledge management of both internal and customer-facing articles in ServiceNow, ensuring that the team had access to accurate and up-to-date information to support end-users.• Mentorship and Technical Expertise: Acted as a mentor and technical resource for other Support Specialists, providing guidance and support to junior colleagues. Investigated, researched, and troubleshot complex IT related issues using remote software, demonstrating technical expertise in resolving difficult and escalated incidents and requests.
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  • Rebootz, Llc
    Owner
    Rebootz, Llc Oct 2010 - Dec 2013
    Greater St. Louis Area
    • Exceptional Customer Service: Consistently received positive feedback from customers for providing friendly and effective technical support. Resolved technical issues with a 85% first-time resolution rate, resulting in increased customer satisfaction and loyalty.• Efficient Problem-Solving: Quickly identified and resolved technical issues, reducing the average call resolution time by 25%. Proactively communicated with customers to keep them informed throughout the resolution process and ensure their needs were met.• Positive Customer Outcomes: Successfully recovered valuable data for customers, resulting in increased customer satisfaction and repeat business. Installed and configured software packages, peripherals, and hardware upgrades, resulting in improved system performance and user experience.

Brian Claussen Skills

Customer Service Acting Microsoft Office Technical Support Account Management Computer Hardware Mac Video Editing Hardware Computer Repair Software Installation Laptops Social Media Performing Arts Troubleshooting

Brian Claussen Education Details

Frequently Asked Questions about Brian Claussen

What company does Brian Claussen work for?

Brian Claussen works for Washington University In St. Louis

What is Brian Claussen's role at the current company?

Brian Claussen's current role is Application Admin II at Washington University | Directing Advancement IT Projects, Overseeing Software Lifecycle & Security, Handling System Access & Salesforce Support.

What is Brian Claussen's email address?

Brian Claussen's email address is bc****@****otz.net

What is Brian Claussen's direct phone number?

Brian Claussen's direct phone number is +131441*****

What schools did Brian Claussen attend?

Brian Claussen attended Truman State University.

What skills is Brian Claussen known for?

Brian Claussen has skills like Customer Service, Acting, Microsoft Office, Technical Support, Account Management, Computer Hardware, Mac, Video Editing, Hardware, Computer Repair, Software Installation, Laptops.

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