Dedicated IT professional with over a decade of experience driving technology solutions and ensuring operational excellence. Currently serving as an Application Administrator II on the Advancement Systems team at Washington University, I lead technology initiatives for the Advancement department, prioritizing needs and coordinating with WashU IT for support and issue resolution. I manage the software lifecycle, including budget planning, procurement, and asset management, and oversee secure staff onboarding processes. I handle user support cases and access in Salesforce, and guide IT support and project management to align with departmental goals.In my prior position as a Technology Analyst at Washington University, I governed software licensing, managed departmental access, and facilitated upgrades to new software platforms. As a Technology Coordinator, I served as the liaison between the Advancement and IT departments, providing technology direction, security guidance, and representing Advancement's interests in technology-related projects.Earlier in my career, I held leadership roles at Washington University and Centene Corporation, where I supervised teams, managed access for large staff, and implemented standards for consistent, high-quality support. As the Manager of Service Desk at Centene, I developed processes to monitor trends, improve service quality, and reduce repeat incidents.My experience also includes roles as a Senior IT Support Specialist and Team Lead, where I designed and tested systems, managed escalated incidents, and provided mentorship to junior staff. I employed my skills troubleshooting complex IT issues, supporting various devices, and conducting training for new technicians.With a proven track record of leadership, project management, and technology expertise, I bring a wealth of skills to drive success in IT operations.
Listed skills include Customer Service, Acting, Microsoft Office, Technical Support, and 11 others.
