Brian Cocking Email & Phone Number

Gardena, California, United States

Gardena, California, United States

Compton, California, United States

Managed up to 15 employees and processes including up to 10 driving routes to generate up to $500K per route in annual revenue. Trained team members on product knowledge and customer service and improved confidence and productivity by 20%. Increased revenue by 70% in a 9-month period for Ultra Clean Department. Directed a team who upsold new products and services. Taught Smith Driving Class to instill improved confidence in route drivers. Renewed existing account agreements to ensure customer retention.

Compton, California, United States

Daily debrief with SSR's on KPI performance. Maximize revenue by monitoring L/R's, net billings, and credits. Supervised processes including route activity and fleet management to maintain compliance. Determine immediate and schedule maintenance repairs. DOT compliance, maintain asset files, dvir books, and licensing. Work with GM to establish budgetary needs. Coordinate fleet breakdown repairs. Improved fleet score by 20.7% in 2017 to lead the Western Region for 3 years in a row.

Compton, California, United States

Manage and maintain a $11,500 weekly volume Uniform Route. Resolve customers concerns and questions. Inventory management of customer uniforms. Maintained A/R under 5%, and Net billings above 95%.