• Created and implemented Strategic/Key Account strategy.• Responsible for $44.5 million of divisions $65.5 million revenue goal through maintaining established revenue levels and strategically growing wallet share from established key accounts in 2023. • Led and managed the performance of a team of 6+ key account managers distributed throughout the U.S. • Developed a center of excellence around Account Management and Customer Success by designing and improving processes and… Show more • Created and implemented Strategic/Key Account strategy.• Responsible for $44.5 million of divisions $65.5 million revenue goal through maintaining established revenue levels and strategically growing wallet share from established key accounts in 2023. • Led and managed the performance of a team of 6+ key account managers distributed throughout the U.S. • Developed a center of excellence around Account Management and Customer Success by designing and improving processes and tools.• Partnered with outside Consultant to develop, revise, and execute division specific Sales team Onboarding and Sales/Account Management training curriculum.• Worked closely with sales leadership, the enterprise sales team, and other cross functional stakeholders to deliver excellent client experiences. • Built trusted relationships with key clients and partners and serve as a point of escalation to ensure success and resolve issues. • Trained, coached, and developed individuals on the account management team. Show less

• Defined and implemented strategic framework and Key Account Management sales tools.• Led a global team of Key Account Executives responsible for driving growth, value, and partnership with Global and Regionally Strategic Clients.• Coached and guided direct reports in developing sales/account strategies to support strategic business goals.• Built strong VP and executive relationships at Key/Strategic accounts.• Acted as a consultative trusted advisor for customers by building… Show more • Defined and implemented strategic framework and Key Account Management sales tools.• Led a global team of Key Account Executives responsible for driving growth, value, and partnership with Global and Regionally Strategic Clients.• Coached and guided direct reports in developing sales/account strategies to support strategic business goals.• Built strong VP and executive relationships at Key/Strategic accounts.• Acted as a consultative trusted advisor for customers by building in-depth relationships and understanding of their business goals and objectives.• Assisted Key Account team in driving customer value and creating roadmaps for increasing account revenue through increased adoption of NSF products and services within different Business Units.• Set up and drove executive business reviews at key clients.• Collaborated with internal stakeholders (Marketing, Sales, Business Units, and executives) and connected the appropriate stakeholders to breakdown internal barriers to assist the Key Account Team achieve client goals and acted as the voice of the client to provide visibility and/or escalations.• Acted as a strong voice and internal advocate for the Global Key Account portfolio of clients. Show less

• Full responsibility for creating and executing short and long-term strategies while achieving financial objectives.• Increased revenue 15% year of year in 2020.• Lead North American Sales & Technical team of Account Executives/Key Account Managers & Technical Directors to create & execute company Sales/Technical strategies.• Collaborated with Global CPS Sales Managers and Global regions to create client wish lists and to execute multi-region sales/account strategies.• Drove… Show more • Full responsibility for creating and executing short and long-term strategies while achieving financial objectives.• Increased revenue 15% year of year in 2020.• Lead North American Sales & Technical team of Account Executives/Key Account Managers & Technical Directors to create & execute company Sales/Technical strategies.• Collaborated with Global CPS Sales Managers and Global regions to create client wish lists and to execute multi-region sales/account strategies.• Drove team-based success, results orientation, commercial execution, customer centricity and culture of excellence in the North American Team.• Planned business objectives, developed team policies, established forecasts and procedures for attaining North American objectives and financial targets that were in line with Global CPS mission and vision.• Developed and executed a coordinated sales and marketing strategy for the North American Sales/Technical team that results in revenue generation and line of sight visibility towards attaining or exceeding business line growth objectives.• Coached and guided direct reports in developing sales/account strategies to support strategic business goals.• Provided guidance and support to the North American team with key account functions, including customer visits, presentations, RFP responses and marketing needs.• Analyzed market needs, customer expectations and competition to define and deliver overall strategy to increase market share and brand awareness.• Sold full suite of services to prospective customers and their supply chain to new clients; services such as product safety testing, pre-shipment inspection, social compliance auditing.• Achieved sales revenue and profit margin targets; cascaded this to the respective countries taking into consideration the local industry business climate and opportunities.• Worked in close coordination with various country/divisional managers in developing and servicing sales, pricing and marketing strategies. Show less

• Tasked with expanding TUV SUD’s presence and brand recognition in the US and Canada across retail, Ecommerce and National Brands.• Responsible for business development functions as necessary, including selling new services, training presentations, proposals, trade shows, strategic meetings and completion of RFI’s and/or RFP’s issued by potential clients.• Manage team of two Account Executives and create sales plans and targets.• Submits forecasts, activity reports and other… Show more • Tasked with expanding TUV SUD’s presence and brand recognition in the US and Canada across retail, Ecommerce and National Brands.• Responsible for business development functions as necessary, including selling new services, training presentations, proposals, trade shows, strategic meetings and completion of RFI’s and/or RFP’s issued by potential clients.• Manage team of two Account Executives and create sales plans and targets.• Submits forecasts, activity reports and other analyses required to assess the status of sales efforts.• Creates and executes strategic account plans in support of target account activity.• Acts as liaison between Customers and Account Managers and Operations to resolve any business issues.• Provide clients with guidance regarding domestic and global regulatory compliance including: CPSIA, CCPSA, EU Toy Directive, CPSC, US Federal and US State requirements, ASTM, AATCC, EN Safety Requirements, EN Directives, REACH, Global Labeling Requirements, and Toxicity.• Assist clients with the development of testing procedures, guidelines, and drive product compliance strategy and policy implementation.• Analyze test, audit and inspection reports, interpret results, provide feedback and guidance to clients and their suppliers to ensure company standards and legal compliance are met. Show less

• Responsible for business development functions as necessary, including selling new services, training presentations, proposals, trade shows, strategic meetings. • Responsible for High-Level Liaison to global clients through regular face-to-face meetings• Manage and negotiate proposal and contract development for all opportunities utilizing established procedures by all stakeholders.• Maintain and grow high-level relationships with Client with a clear understanding of the clients’… Show more • Responsible for business development functions as necessary, including selling new services, training presentations, proposals, trade shows, strategic meetings. • Responsible for High-Level Liaison to global clients through regular face-to-face meetings• Manage and negotiate proposal and contract development for all opportunities utilizing established procedures by all stakeholders.• Maintain and grow high-level relationships with Client with a clear understanding of the clients’ organization, key decision makers and influencers, global sourcing and distribution strategies to develop strategic alliances and proactive advisory services related to supply chain, sourcing, and brand management, in order to determine strategy for increasing UL-CRS account penetration and cross-selling opportunities and defend and gain market share against competition.• Forecast and monitor client sales to designated CRM tool, monthly global sales report, monthly service line P&L’s, budgeting to sales plan, competition, market share, prospects• Lead client engagement by building and promoting a deeper client relationship through creating value for the client and responds to urgent and sensitive customer issues.• Focus on customer satisfaction, while exploring opportunities to penetrate into different divisions of the account in order to gain incremental sales through expansion of services provided and sustaining customer loyalty.• Implements industry strategies on a regional basis, providing input to industry teams with marketplace and account feedback. Show less

• Awarded Sales Executive of the Month for July, August, October, November, December 2015 and January, February, April, May, June, July and October 2016.• Increased revenue of assigned accounts in 3rd Quarter 2015, 30% over previous year.• Implement strategies to further penetrate and expand business with new and existing clients.• Identifies and pursues prospects though lead generation, cold-calling, tradeshows and referrals.• Meet with prospects and targets to determine the… Show more • Awarded Sales Executive of the Month for July, August, October, November, December 2015 and January, February, April, May, June, July and October 2016.• Increased revenue of assigned accounts in 3rd Quarter 2015, 30% over previous year.• Implement strategies to further penetrate and expand business with new and existing clients.• Identifies and pursues prospects though lead generation, cold-calling, tradeshows and referrals.• Meet with prospects and targets to determine the appropriate decision makers and stakeholders to understand their needs, decision making process and to create solutions based on UL’s service offerings.• Retain and expand business with existing clients that are not managed by Account Managers by forging relationships with stakeholders and creating trust. Show less

• Develop and implement domestic and global testing/quality assurance programs for key clients.• Create and maintain supporting presentation tools, program manuals and work instructions in order to ensure efficient launch and ongoing client satisfaction as well as internal accuracy and service consistency.• Act as lead Client Relationship Manager and oversee client development, service satisfaction and seek additional business opportunities within assigned client… Show more • Develop and implement domestic and global testing/quality assurance programs for key clients.• Create and maintain supporting presentation tools, program manuals and work instructions in order to ensure efficient launch and ongoing client satisfaction as well as internal accuracy and service consistency.• Act as lead Client Relationship Manager and oversee client development, service satisfaction and seek additional business opportunities within assigned client portfolio.• Implement sales strategies and plans to ensure revenue growth across client portfolio. • Continuously monitored revenue trends to determine areas of weakness and take appropriate actions.• Develop and maintain internal and external relationships with clients and global team members to ensure client satisfaction and effective relationships. Show less

• Develop and maintain productive client relationships through professional services by managing all aspects of the testing, inspection, and/or consulting services provided to assigned clients.• Implement sales strategies and plans to ensure revenue growth across client portfolio. • Continuously identify ways to increase account revenue through different service offerings and penetration of other business units.• Establish and monitor performance against key performance indicators… Show more • Develop and maintain productive client relationships through professional services by managing all aspects of the testing, inspection, and/or consulting services provided to assigned clients.• Implement sales strategies and plans to ensure revenue growth across client portfolio. • Continuously identify ways to increase account revenue through different service offerings and penetration of other business units.• Establish and monitor performance against key performance indicators, service level agreements requirements, and financial targets• Continuously monitor revenue trends to determine areas of weakness and take appropriate actions• Ensure prompt resolution of service delivery issues or matters of customer concern to maintain an effective relationship.• Work closely with other international teams to foster a cooperative internal environment and to share and promote best practices within the group. Show less