• Visionary change leader in a $75m+ agile cultural transformation across the Claims ecosystem within the insurance industry to deliver excellent customer centric claims products through an Agile workflow. • Mentor and coach 6 scrum and Kanban teams, 2 Scrum Masters, 3 Product Owners and Project Managers to successfully improve mindsets, deliver superior solutions and delight stakeholders.• Facilitate all scrum events, identifying gaps and guiding teams towards self-management and growth, establishing agile refinement and project workshops to address knowledge deficiencies and simplify solutions.• Guide the teams towards stakeholder mindsets at Sprint Review demos, focusing on the “what”, “why” and “when”.• Establish bi-monthly cadence touchpoints for PMs, POs, BAs, QAs, Developers, Resource Managers and Leaders to build trust, increase empathy and help understand morale.• Brainstorm with 14 Scrum Masters at weekly Center of Practice collaborations to share perspectives and enhance team agility.• Partner with Scrum Masters to craft weekly blog narratives and training workshops to further optimize knowledge.• Collaborate with senior managers and agile gurus on a scaled agile pilot program initiative to help elevate the claims domain.• Devised a communication proposal plan to elevate alignment and mitigate risk across multiple teams, crafting mural boards to display dependencies, aligning with POs across multiple teams to deliver work in tandem.• Monitor progress on all process changes, paving the way for more efficient inspection and adaption,• Participate in weekly Scrum of Scrum events, highlighting risks and producing recurring weekly management reports.• Continuous improvement and growth personal plan through Toastmasters for articulation and AINS courses for increased industry knowledge, to maximize support to our teams.

• Client organization change evangelist in a multi-million-dollar agile transformation and digital conversion initiative within the healthcare industry to deliver valuable digital healthcare products using scrum, agile and the GROW model. • Mentor and coach multiple teams, scrum masters, product owners and business owners throughout the organization in its agile adoption, assessing agile maturity, delivering workshops to accelerate cultural change transition.• Negotiate written business agreements with timeframes for mentees to align with the organization’s strategic coaching plan, including: leadership, roles and responsibilities, facilitation, customer centricity and agile best practices.• Set sprint cadence for multiple teams, delivering workshops, explaining purpose and benefits of scrum events and ensuring team norms, definitions of ready and done are understood, agreed and applied diligently by the client before hand-offs take place, following up with random shadowing, coaching and mentoring where necessary.• Create narrative guidance for teams for scrum events for multiple teams to help with time-boxing, productivity and desired results, focusing on customer centricity and business case communication at sprint reviews.• Coach product owners on backlog prioritization and work optimization and teams in refinement sessions to ensure the right people attend, user stories meet the definition of ready and adhere to the INVEST model.• Deliver recurring training programs to teams and business people on relative sizing, capacity and context switching and how they relate to velocity metrics and productivity, leveraging Lean Principles to eliminate waste.• Improve team engagement, encouraging active and open communication channels, elevating trust and focus.• Empower teams to self-manage through active listening, empathy and support.• Collaborate daily with the transformation team on projects SOWs to ensure initiatives and client training are on track.

• Senior change leader in enterprise SAFe transformation drive across a $50m+ Wealth Management Thematic Personalized Investing portfolio for real-time digital advice, financial planning and personalized investing. • Serve two distributed cross functional teams of 18 people total, within a SAFe Agile environment, continuously delivering a valuable and scalable wealth management portfolio to Schwab’s global clients.• Facilitate sprint cadences for teams for all scrum events, leveraging JQL in Jira to track, monitor and manage key team issues.• Identify knowledge gaps during refinement events and identify improvement opportunities to optimize refinement and agility. • Foster productivity improvements, splitting user stories into smaller actionable items, reducing issue rollovers by 80%. • Partner with the senior Release Train Engineer, aligning on business, legal, regulatory and compliance processes, priorities, releases, PI planning and event staging, creating breakout rooms and testing event centers, as required.• Align with key team stakeholgers and leadership to align on goals and priorities ensuring key architectures, scope and other requirements are available and understood.• Synchronize with ART teams to ensure PI quarter planning and recurring release document checklists are in compliance, updated, accurate and submitted, in accordance with Schwab policy and requirement.• Collaborate with other ART Scrum Masters at daily Scrum of Scrum events, using Mural boards to identify and record cross-team dependencies, handoffs, risks and impediments. • Leverage Jira burndowns for calculating historical velocity and capacity to pre-determine realistic goal estimates for PI Planning Quarters and associated sprints.• Coach product owners on backlog management to optimize goal delivery. • Author recurring management sprint review business reports, transforming team technical narratives to business language, increasing stakeholder transparency and buy-in.

• Key change agent in enterprise agile transformation investment across a $20m+ Life Product Insurance management portfolio for life, investment and retention services; • Serve cross functional teams of 18 people across multiple projects, within a CI / CD environment, successfully delivering a competitive life insurance portfolio to North American and Midland National clients and digital distribution partners, with an annual ROI in excess of $50m+.• Partner with the senior enterprise agile coaches and Scrum Master Community of Practice to develop a lean-agile ecosystem by evolving structure, culture, processes and continuous improvement.• Collaborate with business directors to align on agile transformation strategy, leveraging agile and DevSecOps principles, metrics and kpis to measure change effectiveness, driving current and future status meetings. • Coach 3 product owners through complex problem solving and solution strategies using reliable agile processes, optimizing refinement and planning events, simplifying development efforts and improving lead time by 20%.• Teach agile values and principles, enhancing team agility and mindset, introducing phased process changes to scrum events to align with best practices, elevating sprint goal delivery to 97%.• Foster open communication channels, translating scrum nuanced language, improving trust and productivity.• Ensure cross-training and knowledge transfer opportunities occur to mitigate risk and increase team skill footprints. • Empower teams to unleash creativity, ownership and growth by doing, learning, upholding accountability and promoting a safe place of failure aligning to the organization’s strategic plan.• Guide BAs on SOP authoring and user story splitting to ensure business continuity and actionable work.• Synchronize with product release stakeholders through recurring meetings, ensuring successful and seamless releases.

 Thought leader in enterprise digital transformation initiatives across a $4m+ wealth management portfolio for advice, planning and retirement services,  Consultant development and cross-functional agile delivery leadership Safe Scrum Master role for Capco technology group; serving 20 people across three functions, within a DevSecOps CI / CD environment, successfully delivering a substantial wealth management development portfolio to help multiple customers, with an expected ROI of 27%. Facilitated sprint cadences for multiple teams encompassing backlog refinement, sprint planning, daily scrum, reviews, retrospectives, scrum of scrums and release planning, scheduling large scale product kick-offs as required. Mentored teams and scrum masters recurringly, using agile principles to optimize agility, align teams on goals and self-management, creating open communication channels and providing regular feedback loops to add value. Increased predictability of teams by 40% through setting goals based on historical velocity and strategic collaboration. Guided the transformation of complex business requirements into executable workflow items through, interviews,stakeholder collaboration, listening, empathy, systems thinking, story mapping sessions and user story narratives. Leveraged decisive communication between dependent teams to remove impediments and increase flow. Coached the product owners on agile, backlog prioritization and BRDs to optimize refinement and planning sessions. Hosted recurring management status meetings to mitigate risks, propose solutions, improvements and opportunities.

 Served DevOps, cross functional teams on multi-million-dollar strategic technology mortgage ventures encompassing machine learning and loan quality portfolios, to comply with federal and state legislation, benefiting over 100 financial institutions and customers. Facilitated scrum ceremonies and backlog refinement within teams of 4 to 8, improving knowledge transfer through pairing, encouraging root cause brainstorming sessions during retrospectives to inspire solutions, leading the migration to pair programming, TDD and XP to improve escaped defects by 22%.  Created a business case and executive narrative for the transformation effort. Coached and facilitated on story-mapping workshops based on BRDs, substantially increasing actionable user stories. Partnered with key technology experts to socialize value-stream insight with the team, resulting in highly effective code standardization and technical design document processes.  Composed recuring management status reports to forecast project completion dates and projections.

 Delivered top-class internal applications for the City’s Police Force to optimize efficiency and enhance user experience. Software developer as part of an agile scrum team of 9, developing, enhancing and supporting the Employee Time System and Performance Mastery applications and collaborating with other teams and clients to align to goals.  Maintained and created new queries within the ETS and PM supporting SQL databases to delight clients.

 Provided advisory services to financial, legal and government institutions on process optimization and efficiencies utilizing global operating models, managed services and technology solutions. Set up a team of developers adopting the scrum framework to produce client facing financial, legal and hr based applications, worth in excess of 100,000 Euro, achieving an ROI of 53%. Led the transition from the waterfall SDLC to Scrum to increase quality and productivity. Facilitated daily scrum meetings with the team to synchronize progress and highlight impediments. Organized and facilitated recurring demonstrations on customer sites to ensure we were building the correct product. Arranged client acceptance testing sessions, installation and release cycles, selling SLAs to 80% of customers. Re-engineered existing client service platform and service strategy, to expand and improve service quality, in support of the company's sales and retention goals, leading to a client satisfaction rating of 95%. Hired an internal QA resource to address software defects, improving reliability and time-to-market.  Managed all vendor relationships, crafting strategic SLAs and successfully negotiating very competitive service rates. Collaborated daily with the CEO to report status, plan, schedule, and coordinate action plans.