Brian Combe Email & Phone Number

United States

As an executive virtual assistant for the real estate industry, I offer specialized and tailored support to my clients/realtors in various aspects of their business. I generate and qualify leads for real estate agents using different methods such as cold calling, texting, email marketing, social media, referrals and more. I also act as a transaction coordinator who handles the whole process from contract to closing, ensuring compliance with all legal and ethical standards, as well as company policies and procedures. I help the listing agent with the pre listing process, preparing contracts and other documents, creating partials on the MLS and verifying the details. I create engaging social media campaigns for real estate agents to boost their brand awareness, online presence and lead generation. I assist and guide the borrowers through the loan process and collect and verify the required documents. I also work as an operations manager who manages the systems and CRMs to ensure everything runs smoothly, conducts one-on-one meetings with the agents to provide them with the help they might need, monitors and evaluates the performance and productivity of the team, and implements and improves the workflows and processes. I perform various tasks that my client may need for their other business, such as managing calendars, emails, and appointments, organizing files, documents and data, conducting research and analysis, and creating social media contents. As an executive virtual assistant, I aim to streamline and simplify the real estate process and ensure everything runs smoothly and efficiently.

Philippines

I worked as a Technical Support Representative at Teletech, where I provided technical assistance and customer service to clients who experienced issues with their products or services. I used an internal ticketing system to document the communication and resolution efforts for each client case, ensuring that the information was accurate and complete. I communicated effectively with clients through phone, voicemail, and email, using clear and appropriate language and listening skills. I managed the expectations of clients regarding the estimated response times and issue resolution, and followed up with them until the issue was resolved or escalated. I escalated technical issues properly to the relevant departments or personnel, following the established protocols and procedures. I maintained a high level of professionalism and customer satisfaction, while adhering to the quality standards and policies of Teletech.

Philippines

As a technical support agent, I provide excellent customer service and technical assistance to clients who encounter issues with their products or services. I have strong communication, problem-solving, and troubleshooting skills, as well as a keen interest in technology and innovation. I am proficient in using various software applications, tools, and systems to diagnose and resolve customer queries and complaints. I also have the ability to work well under pressure, handle multiple tasks, and collaborate with other team members. I am always eager to learn new skills and update my knowledge to deliver the best possible solutions to the customers.

Philippines

As a barista and trainer, I am passionate about delivering legendary customer service and quality beverages, whole bean, and food products to all customers. I act with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks. I also help new partners learn the skills and standards of Starbucks through respectful and encouraging coaching. I maintain a calm exterior presence during periods of high volume or unusual events, and communicate effectively with my manager and team. I contribute to a positive team environment by recognizing and reinforcing individual and team accomplishments. I also keep the store clean and comfortable for customers and partners. I am reliable, punctual and committed to my role as a barista trainer.