Brian Comer Email & Phone Number

Denver, Colorado, US

• Director of Telecommunications 2021 – PresentModivcare Inc. 6900 E Layton Ave, Unit 1200, Denver, CO 80237 (Remote)As the Director of Telecommunications, I lead a team of 8 voice professionals that manage an enterprise.
• Provide leadership and guidance to the Telecom Team and Contact Center operations leaders
• Drive transformational change and innovation while balancing budgetary constraints
• Oversee and manage capital projects to ensure target dates and budget expectations are met
• Ensure key business strategies and processes are followed for all Telecom projects
• Ensure all regulatory and compliance standards are enforced for all Telecom functions

Andover, MA, US

• Independent Contractor Injured Workers Pharmacy – 8x8 CCaaS/UCaaS re-design and implementation (6-month Remote contract)Hired as an independent contractor to evaluate and correct significant 8x8 call flow issues and.
• Conduct discovery sessions with CC Operations Leaders and agents to identify core issues
• Evaluate existing UCaaS/CCaaS call flow configurations, make recommendations for improvement, and implement the recommended changes
• Identify and correct core issues with agent call recording configurations
• Ensure regulatory and compliance standards were achieved in preparation for post summary judgment audit
• Completed in-depth administration training for IT admin staff

Campbell, CA, US

As a Solution/Business Optimization Consultant, I was part of an elite team of contact center architects who were engaged during the post-sales discovery process for enterprise-size customers. In this role, my primary responsibilities were to interview key customer stakeholders in order to gather relevant information related to their existing contact.

As Manager of Telecommunications, I managed directs reports who provided support to six corporate locations consisting of 8000+ VoIP connected employees including 400+ Avaya contact center agents. Contact center technologies included: Avaya EAS, IVR, CMS, WFM, and CTI integration. In addition to the corporate offices, my team supported 750 VoIP connected.

Toronto, ON, CA

PROFESSIONAL SKILLS- Extensive large scale project management experience with IT, Facilities, and Infrastructures teams.- Extensive management experience of IT, Facilities, and Security Staff.- Extensive Avaya Communications Systems Engineer/Design Architect experience.Team Lead – Voice Operations 2007 - May 2015Thomson Reuters, 2395 Midway Rd, Carrollton.

Toronto, ON, CA

Project management for large scale moves, systems upgrades/ migrations, and mergers & acquisitions.Developing and implementing new processes to improve staff efficiencies and response times. Lead Avaya Systems Design Engineer and business adviser.Staff mentor and technical resource for team members, management and end users.Incident manager during customer.

Full service voice and data Consultant/Sales/Support. Assisted customers in identifying voice and data solutions for their small business.Provided turn key solutions for start-ups.

 Managed maintenance and operation of 15,000 sf. office, including: Facilities, Security & Telephone systems, two-way radios, mobile phones and general fleet management. Managed operations crew of up to 8 professionals for traveling consumer trade shows.Provided technical and operational assistance to General Manager, VP operations, President, and CEO..