I help health organizations solve complex problems and deliver exceptional experiences to their members and patients. I do this because I’ve been both a patient and a caregiver. At its core, the health industry is composed of intensely dedicated professionals doing their best to keep people well or return them to health. As many of us have experienced in our own personal lives, the healthcare industry has plenty of room for improvement. I enjoy being part of the solution and bringing positive change to the industry.With over 32 years of experience delivering quantifiable outcomes, I’ve come to appreciate the immense power of listening and collaboration. The greatest results frequently start with collaborative cross-industry teams, diverse perspectives, and a passion for doing the right thing. My specialties include: Healthcare; Health Insurance; Business Process Outsourcing, Operational Excellence, Pharmacy Benefits Management, Consumer Directed Health (CDH); Value Realization; Patient/Consumer Experience; Transformational Change; and Large Scale Program Execution and Delivery.Outside of work you can typically find me going between school and sports activities for one of our four kids. Beyond that, I enjoy spending time enjoying a nice meal, a glass of red wine, a cold IPA, a good book, a long hike, and a beautiful sunset.