Brian Conley Email and Phone Number
Brian Conley work email
- Valid
- Valid
- Valid
- Valid
- Valid
Brian Conley personal email
Brian Conley phone numbers
Experienced leader with a demonstrated history of working in the consumer services industry. Strong professional skills in Operations Management, Workforce Management, Contact Centers, Management, and Customer Experience.
-
High School Basketball RefereeMhsaa Jan 1990 - PresentGreater Detroit AreaVarsity Boy's and Girl's Basketball Referee
-
Business Leader - Site & Supplier StrategyGeneral Motors Jul 2021 - Present -
Cadillac Supplier Performance LeaderGeneral Motors Aug 2018 - Jul 2021Warren, MiResponsible for implementing solutions designed to achieve outstanding customer service experiences for our Cadillac owners, including Customer Assistance and Connected Services (OnStar).
-
Business Strategy LeaderGeneral Motors Jan 2017 - Nov 2018Detroit, MiEnhancing the global GM customer experience by seeking, initiating, and implementing identified opportunities to heighten GM's customer centric philosophy throughout its entire contact center operation.* Establish future state business model and sourcing strategy to improve customer experience* Develop site footprint plans and capacity requirements to optimize efficiency and effectiveness* Optimize and align integration opportunities with cross-organizational and regional teams* Oversee execution of key work streams of the global contact center transformation
-
Site LeadConcentrix Oct 2013 - Dec 2016Farmington Hills, MiResponsible for the overall operation of Fiat Chrysler Automotive & Mopar contact centers supporting 14 lines of business including CAC, Parts, Warranty, Recall, Vehicle Protection, Specifying, and Accessories. Responsible for service delivery, staffing, budget, training, and performance management for over 250 employees. -
Bpo ManagerWeight Watchers Jul 2013 - Oct 2013Greater New York City AreaLed strategic direction for financial and headcount plans to meet steady state and annual ramp by augmenting internal staff with vendor headcounts. Ensured service level agreements (SLA) and metrics were achieved for member, employee, and shareholders by incorporating statement of works (SOW). -
Executive Director, OperationsTeletech Sep 2010 - May 2013Responsible for service delivery and operation of multiple contact center locations (domestic, near shore, and off shore) including full P&L responsibility, workforce management, customer experience delivery, and building loyalty relationships with employees. Maintain client partnerships ensuring maximum delivery under service level agreements and expanding business opportunities. Solution business problems to maximize customer experience for Fortune 500 companies.Clients included Nissan North America, Sprint, Experian, and Weight Watchers -
Site Director, North American OperationsPercepta Feb 2005 - Sep 2010Dearborn, MiPercepta is a joint venture between TeleTech and Ford Motor Company.Director of 350+ agent contact centers located in three locations in the U.S. and Canada.Responsible for a yearly budget exceeding $18 millionResponsible for Ford, Volvo, Jaguar/LandRover client relationships and service delivery for over 30 programs -
Senior ManagerJd Power And Associates May 2004 - Feb 2005Conducted JDPA call center certifications and served as project manager for consulting engagements. -
Account ManagerElectronic Data Systems 1993 - 2003Served in various leadership & sales positions for the following programs: GM Card, Buick Customer Relationship Center, GM BuyPower, GM Roadside, GM Certified Used Vehicles, Dow
Brian Conley Skills
Brian Conley Education Details
-
Marketing -
Reese High School
Frequently Asked Questions about Brian Conley
What company does Brian Conley work for?
Brian Conley works for General Motors
What is Brian Conley's role at the current company?
Brian Conley's current role is Global Leader - Site & Supplier Strategy.
What is Brian Conley's email address?
Brian Conley's email address is brian.conley@gm.com
What is Brian Conley's direct phone number?
Brian Conley's direct phone number is +124887*****
What schools did Brian Conley attend?
Brian Conley attended Michigan State University, Reese High School.
What are some of Brian Conley's interests?
Brian Conley has interest in Kids, Cooking, Medicine, Exercise, Traveling, Electronics, Home Improvement, Reading, Crafts, Fitness.
What skills is Brian Conley known for?
Brian Conley has skills like Call Center, Customer Satisfaction, Bpo, Process Improvement, Account Management, Customer Relations, Operations Management, Customer Service, Program Management, Call Centers, Crm, Service Delivery.
Who are Brian Conley's colleagues?
Brian Conley's colleagues are Ian Gray, David Wekesa, Laurie Mundy, Caroline Ramos, Apo Özdemir, Amar Shaw, Chetan Naga.
Not the Brian Conley you were looking for?
-
Brian Conley
Kansas City Metropolitan Area4westcreekfin.com, marketsource.com, aerotek.com, graceumc.net -
Brian Conley
President At State Construction Corp And Vice President At LtiCharleston-Huntington Area -
4t-mobile.com, t-mobile.com, tmobile.com, materia-inc.com1 (626) 2XXXXXXX
-
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial