Manage daily schedules and responsibilities of four members of the QA/QC Team, including quarterly performance appraisals. Lead and/or coordinate technical aspects of item and platform development and quality control reviews.

Coordinate technical aspects of item and platform development and quality control. Provide support to the Technical and Content leads in implementing items for platform QC and integration, while effecting process and product improvements.

• Work with Program Management to support implementation/management of systems and capabilities, development plans, digital content and conduct item reviews. • Oversee development and production processes that include working with vendors to ensure fairness and accessibility. Provide content support while creating process improvements and SOPs.• Point of contact for cross-program item development, coordination and quality for a digitally-based assessment (DBA).

Plan operational work and coordinate the preparation of text and tables for publication. Respond to requests for data interpretation and contribute to research proposals and special projects.• Managed end-to-end processing for supplemental/ad-hoc analyses and deliverables both inside and outside of ETS. All data was scored and reported with 100% accuracy.• Proofread technical papers written by Measurement Statisticians resulting in fewer versions for editing.• Lead and coordinated multiple forms of item analyses, published data on clients’ websites and managed the Student Record QC which assures 100% quality. • Created and maintained SOP’s, Job Aids and other artifacts to ensure department was ISO 9001 compliant for service standards and quality management (ETQ).• Trained/Mentored new staff in the use of statistical procedures, data processing schedules and software.

Provide operational support, perform quality control and create statistical procedures, memos and other statistical documents. Perform analyses using applied statistics for score reporting.• Analyzed operational data used during equating to provide timely and accurate score reporting.• Provided support to multiple standardized assessments by performing data analyses outside the scope of my normal responsibilities on SAT/PSAT.• Collaborated with team members to streamline processes in order to meet budget demands resulting in less QC time and quicker turnaround. • Completed SAS I: “Programming Essentials” and SAS II: “Data Manipulation Techniques” training courses.