Brian Corner Email & Phone Number

Marion, IL, US

Marion, IL

I support our Military and Veteran's Health government contract through New Hire and Upskill trainings in customer service and claims processing. Curriculum development includes coordination with business units to ensure materials meets their needs while also assessing the appropriate skills and objectives. Facilitation methods have included Webex remote.

Green Bay, Wisconsin Area

Develops and facilitates training and development programs for the Contact Center. Maintains partnerships with Contact Center Management, Product and Systems Trainers, and Account Advisors to identify training needs. Develops, designs, plans, coordinates, and facilitates training programs to address those needs. Utilizes a variety of training methodologies.

Green Bay, Wisconsin Area

• Professionally conduct a variety of training classes to call center operations for Fortune 100 companies in the telecommunications, health care and financial services sectors.
• Assessment of training needs with telecommunications client management brought about a restructured onboarding process, contributing to a 25% reduction in employee attrition in 2015.
• Led instructional design on continuing education programs. Topics included Effective Questioning, Handling Objections, Closing the Sale, and Business Ownership.
• Co-manage company SharePoint and Learning Management System.
• Developed automated surveys to assess knowledge retention at 7- and 45-days post-training.
• Mentor to newly hired trainers on corporate processes, systems, scheduling, and techniques.

Alma, MI

• Complete small box retail store management for $1.25 million location. Overall responsibility for all store functions. Made positive impact on sales indicators such as dollar per sale, shrink rate, inventory in stock.
• Year to date sales increased nearly 9% over previous year.
• Customer satisfaction survey results improved from bottom third of district to #2 ranking.
• Year to date overall performance ranking increased from middle of district to #2.

Lansing, Michigan Area

• Acquire and manage new accounts for full service janitorial company. Accounts were acquired through process of cold calling, prospecting, site inspection, determination of scope of work, proposal creation, and closing.
• Added nearly $250,000 in new business accounts.

Greensboro/Winston-Salem, North Carolina Area

• Oversee all field development and training aspects for the Internet Sales and Marketing program.
• Employed ADDIE model to redesign existing Internet Sales and Marketing training program and implemented 4 new training programs based on input from corporate and field sales leadership.
• Certified, managed and directed a team of 46 corporate trainers.
• Wrote and developed training and promotional videos using Camtasia software.
• 2012 SHOP.COM sales increased 8% over previous year.

Ada, MI

• Acted as key contact for Independent Business Owner (IBO) leadership. Analyzed IBO sales and marketing trend data to coach and counsel client in business development strategies that would maximize growth and achieve.
• Participated in special events and served as corporate guest speaker to audiences of up to 8,000.
• 2009 – Exceeded target revenue with IBO organizations in my territory.
• Trained and presented at more than 50 IBO Conventions.

Ada, MI

Administrator of GBISLink web site, an Internet web site for Independent Business Owner (IBO) leaders and employees to obtain specific global business information. Data includes real time business volume, Line of Sponsorship, Higher Award Tracking, International Leadership Bonus and country specific information. Responsible for design, maintenance and.

Ada, MI

Content management for materials used by Independent Business Owners (IBOs) to promote their Amway or Quixtar business. Objective is to protect corporate assets such as trademarks and logos and to ensure adherence to FTC Compliance Agreement. Create, edit, and maintain materials in a variety of formats. Primary focus is on Internet web sites. Internal.

Bachelor; High Honors, Business Administration; International Business

Additional classes in HTML web design, JavaScript, and system design. Corporate sponsored training: Seven Habits of Highly Effective.

Education record