Brian Corner Email & Phone Number

Marion, Il, Us

Marion, Il

I support our Military and Veteran's Health government contract through New Hire and Upskill trainings in customer service and claims processing. Curriculum development includes coordination with business units to ensure materials meets their needs while also assessing the appropriate skills and objectives. Facilitation methods have included Webex remote training, in person training, and blended classes ranging in size from 6-50 participants.

Green Bay, Wisconsin Area

Develops and facilitates training and development programs for the Contact Center. Maintains partnerships with Contact Center Management, Product and Systems Trainers, and Account Advisors to identify training needs. Develops, designs, plans, coordinates, and facilitates training programs to address those needs. Utilizes a variety of training methodologies including individual training, group training, and e-learning. Provides one-on-one coaching and call reviews for new Account Advisors and relays feedback to Contact Center Management. Completes the training cycle using thorough metrics and tracking to measure training program success.

Green Bay, Wisconsin Area

Professionally conduct a variety of training classes to call center operations for Fortune 100 companies in the telecommunications, health care and financial services sectors. • Assessment of training needs with telecommunications client management brought about a restructured onboarding process, contributing to a 25% reduction in employee attrition in 2015. • Led instructional design on continuing education programs. Topics included Effective Questioning, Handling Objections, Closing the Sale, and Business Ownership.• Co-manage company SharePoint and Learning Management System. • Developed automated surveys to assess knowledge retention at 7- and 45-days post-training.• Mentor to newly hired trainers on corporate processes, systems, scheduling, and techniques.

Alma, Mi

Complete small box retail store management for $1.25 million location. Overall responsibility for all store functions. Made positive impact on sales indicators such as dollar per sale, shrink rate, inventory in stock, and cash accountability. Managed employees’ daily activities plus performance evaluations, hiring and firing. • Year to date sales increased nearly 9% over previous year. • Customer satisfaction survey results improved from bottom third of district to #2 ranking.• Year to date overall performance ranking increased from middle of district to #2.

Lansing, Michigan Area

Acquire and manage new accounts for full service janitorial company. Accounts were acquired through process of cold calling, prospecting, site inspection, determination of scope of work, proposal creation, and closing the sale. Managing current accounts included regular contact with client, scheduled and unscheduled inspections, problem solving emergency issues, and up selling additional services. • Added nearly $250,000 in new business accounts.

Greensboro/Winston-Salem, North Carolina Area

Oversee all field development and training aspects for the Internet Sales and Marketing program. • Employed ADDIE model to redesign existing Internet Sales and Marketing training program and implemented 4 new training programs based on input from corporate and field sales leadership.• Certified, managed and directed a team of 46 corporate trainers.• Wrote and developed training and promotional videos using Camtasia software. • 2012 SHOP.COM sales increased 8% over previous year.

Ada, Mi

Acted as key contact for Independent Business Owner (IBO) leadership. Analyzed IBO sales and marketing trend data to coach and counsel client in business development strategies that would maximize growth and achieve reward recognition. Consistent use of reporting tools to review Key Performance Indicators as a means of tracking and analyzing sales trends. Frequent telephone conversations and personal meetings to develop partnership and build client rapport.• Participated in special events and served as corporate guest speaker to audiences of up to 8,000. • 2009 – Exceeded target revenue with IBO organizations in my territory. • Trained and presented at more than 50 IBO Conventions.

Ada, Mi

Administrator of GBISLink web site, an Internet web site for Independent Business Owner (IBO) leaders and employees to obtain specific global business information. Data includes real time business volume, Line of Sponsorship, Higher Award Tracking, International Leadership Bonus and country specific information. Responsible for design, maintenance and management of site content, ensuring accuracy of reported business information, and responding to help desk telephone and e-mail inquiries. Job required communications with worldwide affiliate employees and IBOs on a daily basis. Also responsible for maintenance of departmental Intranet web site. Position requires knowledge of corporate Sales and Marketing Plan and experience with web authoring tools and Microsoft Office applications.Accomplishments Include: Assisted with development and launch of new reporting program for Diamond IBOs. Personally trained more than 80 local and affiliate staff members on GBISLink usage. Leader of two project teams; to add additional reporting and redesign of the site. Member of project team to develop comprehensive Global Sales training materials.

Ada, Mi

Content management for materials used by Independent Business Owners (IBOs) to promote their Amway or Quixtar business. Objective is to protect corporate assets such as trademarks and logos and to ensure adherence to FTC Compliance Agreement. Create, edit, and maintain materials in a variety of formats. Primary focus is on Internet web sites. Internal communications with Legal, Marketing, and Business Relations, as well as International affiliates. Good working knowledge of the IBO Rules of Conduct. External communications with IBOs of all levels, Internet Service Providers, and web masters. Extensive experience with many web authoring tools and Microsoft Office applications.Accomplishments Include: Created web site templates for use by European markets.Reduction of material turnaround time from more than six months to three weeks. Provided input to rewrite portion of IBO Rules of Conduct. OTHER POSITIONS HELD WITH AMWAY GLOBAL

Bachelor; High Honors, Business Administration; International Business

Additional classes in HTML web design, JavaScript, and system design. Corporate sponsored training: Seven Habits of Highly Effective.

Education record