* Consistently provide best-in-class customer service by promptly responding to client inquiries, providing accurate quotes, and offering tailored product services to meet individual needs.* Established and maintained strong relationships with clients through personalized interactions, ensuring satisfaction and loyalty.* Expertly managed both domestic and international reservations, meticulously handling all necessary documentation to facilitate seamless travel experiences for clients.* Ensured accuracy and timeliness in arranging transportation and accommodations, meeting the diverse needs of travelers.* Orchestrated all aspects of travel logistics, including catering and ground transportation, to enhance the overall travel experience for clients.* Monitored trips from start to finish, and addressing any issues promptly to maintain consistency.* Collaborated closely with the Flight Operation team to uphold company standards and optimize service delivery.* Acted as a liaison between different departments to streamline processes and enhance efficiency.* Demonstrated exceptional multitasking abilities while maintaining a keen focus on detail and accuracy, ensuring all client requests were handled efficiently and effectively.* Managed competing priorities with ease, delivering outstanding service in a fast-paced environment.* Successfully resolved crisis situations by thinking creatively and offering innovative solutions, ensuring minimal disruption to client travel plans and maintaining customer satisfaction.* Handled unexpected challenges with composure and professionalism, turning potential setbacks into opportunities for exceptional service delivery.

* Arranging all classes of mail in sequence of delivery, along an established route.* Delivering and collecting mail and or packages along a designated route, on foot, on a regular schedule.* Collecting charges on customs, postage-due and C.O.D. mail matter. Deliver and obtain signatures/receipts for registered and certain insured mail.* Using a portable electronic scanner, assuring trackable/insured letters and packages are properly delivered by providing the customer with immediate notice.* Verifying and correct any mail from advertisers and/or other postal customers bearing names and addresses of customers or former customers on the route.* Providing customers with postal information including change of address cards and other postal forms as needed.* Reporting to management all unusual incidents or conditions relating to mail delivery, including the condition of street letter boxes and centralized delivery equipment.

* Delivered consistent best-in-class service while building and maintaining excellent relationships with our Jet Card clients. * Promptly answer incoming phone calls and accurately input their flight reservation requests, both domestically and internationally.* Informed our clients of the necessary documentation needed for travel, based on their destinations.* Facilitated catering and ground transportation arrangements for clients as necessary.* Worked closely with our Flight Operations and Scheduling departments, to ensure service standards were being met. Performed quality assurance duties to ensure Sentient service standards were being met.* Resolved crisis situations by offering creative solutions to satisfy clients' needs.* Completed client follow-up calls weekly as determined by the department manager, this included quotes and product services.* Researched service complaints and billing discrepancies, that were followed up with the client in a timely, positive manner.

* Supervised 20 on-site current-day account managers by providing daily, individual feedback on performance, monitoring employee behaviors* and enforcing company policies and procedures.* Served as liaison between senior-level management and current-day account managers.* Monitored daily client flight activity that averaged more than 500 flights per day to ensure on-time departures and arrivals.* Tracked Weather and Air Traffic Control (ATC) delays as well as significant weather events that had the potential to alter client travel* plans.* Provided excellent customer service and demonstrated a sustained commitment to building strong relationships with clients through consulting* with current-day account managers to satisfy clients’ requests, communicating with clients when current-day account managers could not resolve concerns, and advising and providing additional options to clients for flight arrangements and inoperable amenities (seats, window shades, tray tables, entertainment systems, and lavatory functions).* Partnered with current-day account managers and scheduling department to resolve aircraft mechanical issues and collaborated with more than 100 employees to ensure flights beyond the day-of were reviewed by monitoring advanced notices of temporary or permanent airport or runway closures.* Ensured proper team staffing when employees were absent.

* Collaborated on a team that handled more than 130 high-profile accounts that included corporate executives, entertainers and professional* athletes.* Built strong relationships with clients and their assistants by supplying domestic and international price quotes based on routing and aircraft* requests, scheduling flight requests and recommending mission-capable aircraft, confirming flight itineraries for accuracy one day prior to client’s trip, monitoring each client’s flight as well as other flights on the same aircraft to ensure timely departures, keeping clients advised on resolutions to maintenance issues and maintaining and updating clients’ personal profiles that included client demographics, travel document updates, preferred catering, and any other client preferences for departures, in-flight trips and arrivals.* Reviewed airport runway availability and lengths, landing instruments, and other services required for various types of aircraft.* Determined flight times and possible fuel stops based on the number of passengers on each flight.* Consulted with meteorology and dispatch departments to ensure comfortable and timely flight experiences.* Corresponded with Jeppesen International Flight Services to schedule both inbound and outbound flights from countries outside of the United* States based on each country’s specific airline and government regulations.* Worked with the day of scheduling department to identify alternative solutions to avoid trip delays

* Logged all travel documents, vouchers, and other necessary items for all ticket counter and gate agents.* Documented improper employee behavior and forwarded documentation to senior-level management.* Designated to count, document, and deposit money at the end of a shift.* Conducted monthly audits of travel documents, vouchers, and forms for the corporate office.* Authorized by senior-level management to correct and fill ticketing machines at ticket counters.* Led training sessions for new and current agents on updates to the ticketing process.* Ensured passengers followed proper boarding procedures and enforced security and hazardous material regulations that aided in passenger safety.* Provided passengers with updated and accurate information on flight costs, cargo services, and rerouting due to delays or aircraft mechanical issues.