Brian Covington Email & Phone Number

Developing level 2 and level 3 eLearning modules using Adobe Captivate and JavaScript to client approved storyboards.

Remote

Designed level 2 and level 3 eLearning module storyboards for the Quartermaster School of the U.S. Army, CASCOM G3/5/7 Training Development Directorate. IMI and PE build out of HTML5 content using JSON.

Fort Huachuca AZ

Instructional Designer and member of the Rapid Development Team for the Teaching, Learning, and Technology Division's Learning Innovation Branch (LIB), at the United States Army Intelligence Center of Excellence (USAICoE). Worked with Army SMEs to satisfy Army training needs; by converting existing classroom courses and developing new eLearning courses.

Phoenix, Arizona Area

Instructional Designer tasked with developing and implementing an 8 hour hands on Instructor Lead Git training course designed for programmers and project managers looking for best practices in update and release control lane strategies.

Phoenix AZ

Contract Instructor for new hire training classes for Cigna’s Home Delivery Pharmacy division; training included soft skills, calculating quantities of medications, HIPAA and Privacy laws, collecting payments, shipping and tracking of packages, and placing orders using the MailRx system.

As account manager for the Tennessee Choices account; successfully restored the relationship between Sandata and the TN Choices user base through an extensive outreach program using data mining and analysis to identify users that were experiencing issues and proactively offering support. As the program manager for the Florida AHCA account; successfully.

Tennessee

Was the lead trainer in the pilot software rollout of IntegraCare and Santrax for the TennCare Choices program. Was hired full time as Sr. Trainer and Account Manager for Tennessee and asked to help restore relationship with the client after a rough rollout.

Knoxville, Tennessee Area

Developed test questions for courses covering; wood construction, masonry, portable lumber mills, water treatment, waste management, wired and wireless communication, topography, artillery, artillery shell identification, laser guides, chaplain duties, and communications officer training.

Richmond, Virginia Area

Worked with clients and subject matter experts to design a portable simulation of the Warehouse software Yantra, which was then developed by programmers to reside on a laptop and be capable of resetting data for training purposes. Acted as one of a pair of lead designers and trainers to develop the materials and then to run the train the trainers. We then.

Various

Three-month project training postal staff across the US in using hand held scanners. The 4-hour course required set up, break down and resetting data after each class, for the mobile classroom (comprised of a server, wireless router and a dozen scanners) used in the training.

India

Trained BellSouth call center subcontractors (Wipro) in Chennai, Hyderabad, and Mumbai India for a Seibel CRM rollout (now Oracle CRM). Training included an initial train the trainer of the local trainers and then co-training the 3-day course to call center staff, with the local trainers gradually assuming the training over a 5 - 6 weeks’ period. At the.

Lawrence, Kansas Area

Offered a second contract and worked with the same team at the Lawrenceville KS call center.

Lawrence, Kansas Area

Co-taught a 5-day course to Medicare call center staff on how to support the new prescription drug plan and answer questions using Siebel CRM to track questions and locate answers. Was originally supposed to rotate in for 2 weeks and out for 2 weeks but the lead trainer requested I work the entire contract. Was offered a second contract the next year and.

Various

Selected from a larger group of trainers as part of a small team that would receive additional training and extended contracts to teach advanced classes in Cingular’s billing software in addition to the Telligent CRM software that was being rolled out across the US.

Knoxville, Tennessee Area

Directly responsible for company being awarded a 5 year, multi-million-dollar extension to our service contract with the Arizona Regional MLS by giving excellent customer service support to what turned out to be the deciding vote in the election for board president. Our company’s dedication to customer service and the support of the MLS members (with my.

Knoxville, Tennessee Area

Updated the survey group’s process of collecting data on existing signage, from 35mm film to digital cameras, saving over 60,000 a year in development costs and paying off the cameras in 6 months, and replacing data printed and stored in 3 ring binders, to an Access database with lookup, tally and online access capability. This made MidSouth and our.

Knoxville, Tennessee Area

Converted camera ready art to digital (vectored) art using Illustrator for such clients as; The Norwegian transit system, the Vatican, Lowenbrau, International Paper, Bob Ross, and many hundreds more. Developed custom typefaces for clients.

Post Baccaleaurate Certificate, Instructional Design And Technology

B.S. Computer Science, Data Modeling/Warehousing And Database Administration

Education record