Brian Cox, Mba Email & Phone Number

Columbia, Md

• Develop and maintain comprehensive branch banking policies and procedures manuals for personal and business banking, ensuring regulatory compliance and operational efficiency.• Facilitate continuous internal communication to enhance sales and support services across a network of 60 retail branches and customer call center operations.• Provide effective internal support, including policy clarification, procedural guidance, and basic technical assistance for bank applications and systems.• Analyze and interpret a variety of legal documents, including trusts, power of attorney agreements, and business incorporation papers to assist branch partners with customer transactions.

Silver Spring, Md

• Managed a team of 11, overseeing scheduling, performance evaluations, sales and service training, and resolution of complex customer complaints.• Provided support for daily sales operations and customer account management to maintain branch efficiency and service quality.• Contributed to the branch's achievement of 'Commendable' ratings in 2017 and 2018, exceeding goals in consumer loan, mortgage, wealth management, and business account production.

Silver Spring, Md

• Conducted comprehensive financial needs analyses for new and existing clients, providing tailored banking product recommendations to meet their unique requirements.• Successfully opened a range of personal and business banking services, addressing client requests and fulfilling necessary financial solutions.• Managed the origination of non-mortgage consumer loans and small business loans up to $100K, while facilitating referrals to internal partners for specialized services including commercial lending and wealth management.

Washington Dc-Baltimore Area

*Record, edit and fully produce audio podcasts for content creators and small business owners.*Produce royalty-free instrumental music for artists and content creation.*Provide podcast production and content creation consulting to individuals, businesses and non-profits.

Master Of Business Administration - Mba

Bachelor Of Arts, English-Print Journalism

Activities and Societies: The Spokesman Newspaper, WMUR Cable Radio, WEAA 88.9 FM, The National Society of Pershing RiflesStaff Writer.