I oversee teams, tools and processes for professional services delivery in a SAAS environment. My specialties are scaling, automation, and team-building.

I manage a team that provides data migration, document customization, and other professional services aimed at enhancing customer experience. This includes supervising technicians, managing a suite of internal products and processes, developing metrics and KPIs to measure the group's performance, and making sure my team stays aligned with critical corporate initiatives.I also provide technical consultation during and after the sales process and serve as an escalation point for Enterprise customers.

Creates, implements, executes and supervises store-side operations procedures. Led campaign to improve store operations while reducing payroll by standardizing procedures, increasing awareness of inventory control best practices, and right-sizing store assortments to shelf space. Reduced need for ops-dedicated store staff and helped bring company-wide inventory to 95% accuracy. - Plan, lead and execute storewide inventories and Cycle Counts- Create custom reports on inventory and sales performance- Automate repetitive data and computer-related tasks

Pioneered this role focused on improving store-side operations.