As a dental hygienist, I serve as a patient-focused, dedicated, and empathetic professional seeking to navigate and alleviate patient concerns about their dental experience. Here, I monitor patient flow and support management of six chairs concurrently in which appointments are less than 15 minutes in length. I also utilize my savvy negotiation skills to order high-quality orthodontic supplies from vendors and manage inventory to ensure efficient clinic operations among five staff members.Other responsibilities include taking oral impressions, x-rays, changing brackets and wires, typing patient charts, and providing patients with oral care maintenance instructions. To facilitate risk management and compliance, I sterilize dental hygiene instruments and equipment and pour and trim molds.

In this customer service position in the financial services sector, I sold credit and investment products in a fast-paced cold-call outbound sales environment. To meet customers’ diverse financial needs, I analyzed customer current banking profiles while prospecting lucrative opportunities to sell products. Here, I was known for handling customer complaints with true professionalism and offering results-focused solutions that aligned with clients’ respective goals and company policies and procedures.

As an inbound customer service representative for TD Waterhouse, I supported clients in understanding the complexities of their investment accounts using a solutions-oriented approach. I carefully addressed the questions and concerns of new and existing customers to the discount brokerage business among an increased call volume due to aggressive marketing for new customers in the United States. I provided market research, historical account information, and navigation of the TD Waterhouse USA website.