Led and developed end-to-end process strategies for the Office Head of Technology.Worked closely with Senior Leaders and other Lines of Business on special projects to identify improvement opportunities using Lean Six Sigma (DMAIC/DMADV) for process improvement, automation, robotics, quality control, and scalability.Led, mentored, and developed process engineers, ensuring successful planning, integration, impasse resolution, and measurement of complex operations.Ensured consistently excellent operation of product routines across an expansive product group.Developed and guided a culture of talent development to meet business objectives and strategy.Utilized change management skills (PROSCI/ADKAR) to facilitate organizational change within the LOB.Applied working knowledge of iGrafx, Minitab, and process management tools (value stream mapping, Kaizen, charters, 5S, Standard Work, Cp Cpk, Pp, Ppk, correlation, linear regression, DOE, root cause problem solving) to drive operational improvement.Designed process architectures, ensuring complete process mapping of current and future state flows, eliminating non-value activities, and implementing risk controls.Identified data sources, gathered and analyzed data for process improvement initiatives.Recommended data requirements and evaluated metrics to measure process improvement outcomes aligned with strategic objectives.Engaged across various business functions, representing the department in round table discussions to identify efficiency improvement opportunities.Identified approximately $37.5 million in hard savings and $7.3 million in soft savings in the Office Head of Technology.Demonstrated an understanding of risk and controls, driving a consistent approach to identifying organizational risks.Facilitated risk and control assessments to manage organizational exposure.Reduced costs by identifying duplicative and unnecessary controls.

•Create/maintain databases and management reports for Bankruptcy Setup and Escrow Analyst Validation team.• Perform high-level process and trend analysis for bankruptcy setup/origination process, by identifying procedural and control deficiencies and recommending and implementing solutions. • Works with managers to apply data to bankruptcy, business goal and analytical requirements, which may include capacity planning, volume forecasting, loss forecasting and unit costing.• Analytical skills that are focused on problem solving, process design and improvement, and customer impact in a rapidly changing environment. (Led the development of the process design and improvements that streamlined and eliminated inefficiencies in Default Distribution Documentation (DDD – Mail team) guiding the team out of a backlog; NADD CICAT). • Completed complex data analysis of intangible variance factors for the new NADD naming convention. • Demonstrates a good working knowledge of the processes and procedures.• Work closely with Senior Leaders and other Lines of Business on special projects to identify opportunities for improvement using Six Sigma methodology. • Utilize change management skills such as PROSCI/ADKAR methodologies to facilitate organization change within the LOB. • Working knowledge and understanding of IGrafx, Minitab process management tools (value stream mapping, Kaizen, charters, 5S, Cp Cpk, Pp, Ppk, correlation and linear regression, DOE, root cause problem solving) to identify and develop solutions that drive operational improvement. • Engage across various business functions by representing the department on various round table discussion to identify meaningful opportunities for improving efficiency.• Act as the team SME to communicate business wide changes to team that drive business strategies, and identify and share best practices in key functional metrics. • Complete peer review provide coaching for improved quality to help avoid future risk

Communicate single point of contact to borrowers whose loans are delinquent or at high risk for delinquency. Assist borrowers to find solutions to maintain home ownership, including HAMP, proprietary modifications, and RPPs. If retention options are not possible, discuss other solutions such as short sales and deed in lieu. Analyze financial statements, credit reports, legal documents and other supporting documentation needed for a workout plan. Act as a point of contact, implement procedures and training materials to new hires and participate in projects. Provides input and status to management. Manage a pipeline of loans. Collaborate with peers to work as a team to meet department goals

• Plan and implement the delivery of parenting and comprehensive services to enhance family well being. • Provide case management, adoption and foster care services to families including training, home studies and monitoring for children in relative placement. • Collect and record required data.• Arrange transportation of clients to appointments to obtain other social services.

• Manage the daily operations of the Crisis In-Home Service Department, Juvenile Delinquency Program, HSDF Case Management Programs, and Parenting Program, while promoting teamwork in a consumer-focused environment. • Complete and maintain daily and monthly statistical reports to Allegheny County Department of Human Services Office of Children, Youth, and Families, Pittsburgh Foundation and other funders. • Review comprehensive assessments and Crisis In-Home Service Plans; oversee appropriate documentation and record keeping processes. • Conducts individual and group supervisions and ensures that administrative or clinical support is provided to therapists as needed. • Establish and implement quality procedures. • Use Lean Six Sigma and Process Mapping techniques to gain a competitive advantage to improve the quality of service provided to families by increasing the direct to indirect ratio of service hours and increasing overall monthly billing.

• Supported the Board in setting, clarifying and evaluating goals and objectives.• Assisted the Corporation in developing strategic short and long term plans.• Implemented the Corporation’s goals, objectives and strategic plans.• Effectively hired, assigned, directed, controlled, counseled and disciplined.• Provided training to encourage competency and skill development.• Assured decisions made by staff reflected the organization’s goals, procedures and are in harmony with the strategic plan.• Operated programs in accordance with good business practices and in compliance with all contractual obligations.• Ensured corporation was in compliance with all government and fund requirements and other administrative, fiscal and legal responsibilities.• Assured that funds were disbursed and financial records kept in accordance with contract requirements and donor designations.