Assistant Vice President, Core Systems Manager
Managed all aspects related to the Core banking system and integrations. Managed annual software releases and annual 1099 tax form reporting to IRS, State of CT, customers. Resolved integration and connectivity issues with various 3rd-party software. Provided direct end-user support and troubleshooting.• During COVID lockdown developed training content and conducted remote training via Zoom for new Core system user interface to 100+ employees. Received accolades from Management and staff on presentation content, style, and convenience.• Accurately managed the timely annual processing and mailing of over 20K 1099 tax forms to IRS, State of CT, and customers, successfully meeting or exceeding regulatory deadlines.• During COVID lockdown oversaw remote digitization of previously manual processes for multiple departments, guaranteeing repeatable processes ensuring annual cost savings of $65K.