Brian Lunde Email & Phone Number

Bend, Or, Us

Denver, Colorado, Us

Focusing on continual improvement across all aspects of IT service delivery to an amazing group of people saving lives each day through organ and tissue donation. Managing day to day information technology operations including service desk, infrastructure, and innovation. Providing leadership in all sizes of improvement projects.

Westwood, Ks, Us

During this role as Director, Information Systems, I exhibited strategic leadership over IT operations ranging from future planning and business continuity to end-user support. I successfully enhanced other departments productivity by participating the in organizational five-year strategic planning process and implementing the results. I efficiently tracked acceptable recovery time objectives and designed data backup processes in collaboration with all levels of management to meet organizational needs. I implemented phishing and other security testing to provide data to staff regarding their role in protecting the organization's network. I increased organization's security by configuring and maintaining the building security systems. I orchestrated effective training sessions based on customer service processes for IT support staff. I provided strategic direction to a department of five additional IT professionals in leading technical operations.• Migrated physical servers to a virtual environment (VMWare) to reduce acquisition and maintenance costs while providing high availability to services.• Reduced ransomware attack risk through improved network configuration and staff education.• Increased organizational effectiveness through change management focused on customer service.

Minneapolis, Minnesota, Us

I utilized strategic acumen in directing entire IT department operations in alignment with standard policies and procedures. I provided strategic leadership in supporting 160 staff members while leading IT operations. I designed and implemented a new IT equipment room in effective coordination with senior management. I implemented an internal help desk system, which enabled the IT team to resolve customer grievances measured by support request closure times and customer feedback requests. I developed a regional initiative to create an electronic medical record system in collaboration with two peers from other organizations.• Promoted to IT director position from IT management for delivering exceptional services across the department.• Developed an electronic medical record system, which saved clinical staff time.• Reduced the error rate by removing verbal transmission of critical donation data.• Implemented a mobile device project which allowed clinical staff access more accurate data.• Virtualized over 80% of organizational server and network hardware to reduce risk and increase recovery speed.• Developed options in medical record system to ensure the successful eye donation in collaboration with Eye Bank partners.

Minneapolis, Minnesota, Us