Senior Field Liaison
CurrentIn my role as a Senior Field Liaison at MAG Aerospace in Hanover, Maryland, I played a crucial role in building and maintaining relationships with local staff and organizations to ensure the successful delivery and functionality of cyber infrastructure. I actively participated in meetings to address mission-critical issues and collaborated with product managers to advocate for local organizations' needs. Additionally, I served as the product manager for the Field Support Representative team and the program service desk manager. As the service desk manager, I re-designed and integrated a new customer service desk, change release project, and knowledge base into the Atlassian suite.