• Serves customers by identifying their needs and engineering adaptations of products, equipment, and services• Identifies current and future customer service requirements by establishing personal rapport with potential and actual customers and others in a position to understand service requirements.• Develop and maintain in depth knowledge of existing market share needs• Provides product, service, or equipment technical and engineering information by answering questions and request.• Collaborate and support channel partners to assist as technical advisor, encourage innovation and build trust. • Work with Account Executives as subject matter expect to deliver answers on technical questions.• Response for requests on information for RFI and RFP proposals.• Lead delivery evaluations and proof of concepts.• Gains customer acceptance by explaining or demonstrating solutions tailored to meet customer requirements• Roll out sales best practices to develop a clear understanding of customer’s business, needs, requirements and future states• Developed and implemented new process for Sales Engineering engagement for existing customer base.• Own and lead solutions lead sale activities with the sales process to achieve technical wins.• Prepares sales engineering reports by collecting, analyzing, and summarizing sales information and engineering and application trends.• Increase revenue stream and retention initiatives for existing customer base.• Contributes to sales engineering effectiveness by identifying short-term and long-range issues that must be addressed, recommending options and courses of action, and implementing directives.• Contributes to team effort by accomplishing related results as needed.• Develop a core understanding of product lines and related applications. • Learn quality functions as it relates to testing product tolerances, documentation, certifications and compliance where applicable.

• Oversaw EvolveIP Support techs on daily routines, scheduling and ticket delegation• Developed new hires through training and constant communication• Worked with customers within the Pod structure to deliver ticket resolution and answers• Maintained communication with customers to provide updates, acknowledge internal bug or fixes, and ensure timelines were met on ticket resolution• Engage with Tier 2 support techs to provide additional knowledge on subject matters• Working as SME for new EvolveIP products being released

• Worked with Client Relations Manager to maintain customer interactions within EvolveIP’s product offerings• Assisted with various troubleshooting and ticket resolutions to meet customer needs• Worked through different scenarios to provide customers better solutions for their end user’s experience• Heavily focused on providing customer satisfaction with standard and enterprise customers• Worked closely within customer base to provide satisfaction on products being utilized